Job Description
Location: Remote
Duration: 6 months
GBaMS ReqID: 10911246
Remote Role
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Competency
" Experience as a Technical Lead
" Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution " Understanding customer business requirements and convert to functional requirements " Responsible for reviewing requirements for accurate estimation " Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow " Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise " Review, and do proactive analyze and resolve application issues as needed " Mentor and share technical knowledge/guidance to team " Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards " Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation " Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
" Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management " Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts " Excellent team management skills to manage the project team and members " Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
" Experience in ServiceNow custom application design and development " Evaluate the tool stability and performance and provide recommendations " Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) " Preferred to have ServiceNow Implementation Specialist certification " Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Duration: 6 months
GBaMS ReqID: 10911246
Remote Role
Technical Consultant (TC)
ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules
Technical Competency
" Experience as a Technical Lead
" Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution " Understanding customer business requirements and convert to functional requirements " Responsible for reviewing requirements for accurate estimation " Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow " Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise " Review, and do proactive analyze and resolve application issues as needed " Mentor and share technical knowledge/guidance to team " Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards " Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation " Should possess good knowledge in Agile/Scrum methodology
Behavioral competency
" Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management " Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts " Excellent team management skills to manage the project team and members " Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Good to have
" Experience in ServiceNow custom application design and development " Evaluate the tool stability and performance and provide recommendations " Knowledge on new servicenow modules ( HRSD, SecOps, GRC, SPM, Etc..) " Preferred to have ServiceNow Implementation Specialist certification " Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
Numbers & Facts
| Location | Cincinnati, OH (Remote) |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Conflict Resolutionunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Industry Standardsunmatched
- Leadershipunmatched
- Mentoringunmatched
- Plan Meetingsunmatched
- Problem Solving Skillsunmatched
- Process Developmentunmatched
- Project/Program Managementunmatched
- Scrum Project Management and Software Developmentunmatched
- ServiceNowunmatched
- Software Designunmatched
- Software Developmentunmatched
- Stability Analysisunmatched
- Systems Administration/Managementunmatched
- Team Lead/Managerunmatched
- Technical Consultingunmatched
- Technical Leadershipunmatched
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