ServiceNow ITSM Lead Developer

ServiceNow ITSM Lead Developer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us. Location- Chicago, IL Duration- 6 months

Position Summary

We are seeking a ServiceNow ITSM Lead Developer to lead the design, development, and implementation of ServiceNow IT Service Management (ITSM) solutions. The ideal candidate will have strong ServiceNow development experience, expertise in ITSM modules, and the ability to lead technical initiatives while collaborating with cross-functional teams.

Key Responsibilities

• Lead the design and development of ServiceNow ITSM solutions.
• Configure and enhance Incident, Problem, Change, Request, and Knowledge Management modules.
• Develop workflows, integrations, and platform customizations.
• Collaborate with business and IT stakeholders to gather requirements.
• Mentor developers and conduct code reviews.
• Support platform upgrades, releases, and production issues.
• Ensure solutions follow ServiceNow best practices and governance.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of ServiceNow development experience.
• 5+ years of hands-on experience with ServiceNow ITSM.
• Strong knowledge of JavaScript, Flow Designer, IntegrationHub, and REST APIs.
• Experience with ITSM modules and enterprise integrations.
• Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist – ITSM.
• Experience with CMDB, Discovery, Service Catalog, and Agile methodologies.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.