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ServiceNow ITSM Senior Lead

Damco Solutions Inc

  • Iselin, NJ
  • 22 days ago
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    Skills

    • Agile Programming Methodologiesunmatched
    • Asset Managementunmatched
    • Automationunmatched
    • Change Managementunmatched
    • Continuous Improvementunmatched
    • IT Service Management (ITSM)unmatched
    • ITIL (IT Infrastructure Library)unmatched
    • Incident Managementunmatched
    • Information Technology & Information Systemsunmatched
    • Knowledge Managementunmatched
    • Leadershipunmatched
    • Mentoringunmatched
    • Problem Solving Skillsunmatched
    • Process Managementunmatched
    • Project Management Professional (PMP)unmatched
    • Service Deliveryunmatched
    • ServiceNowunmatched
    • Strategic Planningunmatched
    • Systems Administration/Managementunmatched
    • Technical Supportunmatched

    Description

    Job Title: ServiceNow ITSM Senior Lead
    Location: Iselin, New Jersey
    Position Summary
    Lead the implementation, support, and optimization of ServiceNow ITSM solutions and IT service delivery processes.
    Key Responsibilities
    Strategic Leadership
    • Develop ServiceNow ITSM strategy.
    Process Governance
    • Manage ITIL processes:
      • Incident Management
      • Problem Management
      • Change Management
      • Request Management
      • Knowledge Management
    Major Incident Management
    • Lead critical incident resolution.
    • Coordinate war rooms and executive communications.
    Asset Management
    • Oversee CMDB, SAM, and HAM processes.
    Platform Management
    • Manage ServiceNow platform administration.
    Continuous Improvement
    • Drive automation and service enhancements.
    Team Leadership
    • Mentor administrators and developers.
    Reporting & Analytics
    • Define and track KPIs.
    Compliance
    • Support SOX, GDPR, and regulatory requirements.
    Qualifications
    • Bachelor's degree in IT or related field.
    • Master's degree preferred.
    • 5+ years in ITSM.
    • 3+ years with ServiceNow.
    • Strong ITIL knowledge.
    • ServiceNow certifications preferred.
    • PMP or Agile certifications are a plus.
    Key Competencies
    • Strategic thinking.
    • Leadership.
    • ServiceNow architecture expertise.
    • Problem-solving.
    • Change management.
    • Relationship building.
    • Results orientation.

    Numbers & Facts

    LocationIselin, NJ

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