Company Description Lumen Solutions Group Inc. is a technology consulting Services company based in Florida. We provide a wide array of experienced business and IT professionals supporting clients from solution design to implementation and support. We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, and Enterprise Transformation.
Position Overview
We are seeking a Knowledge Management Strategist to support the organization’s ServiceNow Knowledge Management initiative. The role will focus on building and improving the ServiceNow knowledge base, developing knowledge processes and governance, and partnering with business stakeholders to create effective knowledge content.
Key Responsibilities
Support the implementation and adoption of ServiceNow Knowledge Management.
Create knowledge templates, workflows, and publishing standards.
Manage knowledge content creation, migration, review, approval, and publishing.
Establish knowledge ownership, governance, and lifecycle processes.
Work with business stakeholders and SMEs to understand processes and translate them into usable knowledge content.
Capture customer needs and support human-centered design and customer experience initiatives.
Collaborate with cross-functional teams and present recommendations to leadership.
Drive continuous improvement of the organization’s knowledge management program.
Required Qualifications
Strong hands-on ServiceNow Knowledge Management / Knowledge Base experience.
Experience creating knowledge templates and workflows.
Experience with knowledge content creation, migration, review, and publishing.
Experience establishing knowledge ownership and governance.
5+ years of ServiceNow experience preferred/minimum target.
Strong stakeholder management, communication, and presentation skills.
Ability to translate business processes into clear, user-friendly knowledge content.
Bachelor’s degree in Marketing, Business, Design Strategy, or related field.
8+ years of experience in product management, marketing strategy, design strategy, or marketing project management.
Education Alternative: An additional 4 years of relevant experience may substitute for the bachelor’s degree.
Preferred Qualifications
ServiceNow Knowledge Management or related certifications.
Experience with human-centered design and customer experience strategy.
Strong executive presence and ability to influence senior leadership.
Experience with qualitative and quantitative research.
Strong Microsoft Office and/or Adobe Suite skills.
Lumen Solutions Group Inc is an equal opportunity employer. All qualified applicants will be considered for employment without regard to any legally protected status.
Numbers & Facts
Location
Washington, DC (Remote)
Skills
Adobe Product Familyunmatched
Blueprintsunmatched
Business Processesunmatched
Business Skillsunmatched
Business Strategyunmatched
Consultingunmatched
Content Developmentunmatched
Content Managementunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Customer Experienceunmatched
Enterprise Architectureunmatched
Information Technology Consultingunmatched
Knowledge Baseunmatched
Knowledge Managementunmatched
Leadershipunmatched
Marketingunmatched
Marketing Strategyunmatched
Microsoft Officeunmatched
Organizational Development/Managementunmatched
Presentation/Verbal Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Managementunmatched
Professional Servicesunmatched
Project/Program Managementunmatched
Qualitative Researchunmatched
Quantitative Researchunmatched
ServiceNowunmatched
Technical Recruitingunmatched
Technical Supportunmatched
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