Job Description
JDKey Responsibilities:- Platform Development & Strategy
- Lead the development and configuration of ServiceNow instances.
- Contribute to platform roadmap and enforce engineering standards.
- Guide solution design and implementation aligned with best practices.
- Module Implementation
- Develop and implement ITSM, ITOM, ITAM (SAM/HAM), CMDB, SecOps, and Service Request modules.
- Configure SSO, email notifications, MID Server, user groups, and permissions.
- Integration & Automation
- Integrate ServiceNow with third-party applications (e.g., ESRI, ARMIS, PDQ Inventory).
- Leverage REST/SOAP APIs and MID servers for automation and data exchange.
- Team Leadership & Collaboration
- Lead and mentor development teams (onshore/offshore).
- Manage task assignments, code quality, and release activities.
- Collaborate with stakeholders, business consultants, and SMEs.
- Testing & Documentation
- Conduct functional, system, integration, and performance testing.
- Provide technical documentation, training programs, and UAT support.
- Compliance & Security
- Ensure platform compliance with security standards.
- Remediate vulnerabilities and conduct access reviews.
Required Qualifications:- Experience:
- 10-12+ years in ServiceNow development and engineering.
- 2+ years in team management and leadership roles.
- 3+ end-to-end ServiceNow implementations.
- Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS) preferred
- Technical Skills:
- Proficiency in JavaScript, Glide scripting, AngularJS
- Experience with CMDB, ITIL processes, and workflow automation
- Strong understanding of security, compliance, and data migration
- Soft Skills:
- Strong communication and documentation abilities
- Problem-solving and stakeholder management
- Adaptability and collaboration in client-facing environments
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
Skills
Acceptance Testingunmatched
AngularJSunmatched
Application Programming Interface (API)unmatched
Automationunmatched
Best Practicesunmatched
CAD (Computer-Aided Design) Softwareunmatched
Communication Skillsunmatched
Computer Securityunmatched
Customer Relationsunmatched
Data Migrationunmatched
Documentationunmatched
ESRIunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Integration Testingunmatched
JavaScriptunmatched
Leadershipunmatched
Maintain Complianceunmatched
Maintenance Servicesunmatched
Mentoringunmatched
Performance Testingunmatched
Problem Solving Skillsunmatched
REST (Representational State Transfer)unmatched
Regulatory Complianceunmatched
SOAP (Simple Object Access Protocol)unmatched
Scripting (Scripting Languages)unmatched
Security Complianceunmatched
ServiceNowunmatched
Software Developmentunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Team Lead/Managerunmatched
Technical Trainingunmatched
Technical Writingunmatched
Training Programunmatched
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