ServiceNow Lead Software Engineer

Top Skills: ServiceNow Development, ServiceNow VR module, JavaScript, CSA certification. Look for 9+ years of experience into servicenow, at least 5+ into development.

Job Title: ServiceNow Lead Software Engineer
Duration: 12+ Month (s)
Location: Charlotte, NC; McClean, VA; Minneapolis, MN; San Antonio, TX; Chandler, AZ – Hybrid Role (3 Days Onsite/2 Days WFH)

Job Description:

• Seeking a ServiceNow Lead Software Engineer within the Cybersecurity group for the Technology Exposure Management Engineering team to lead, implement, and support the ServiceNow Vulnerability Response (VR) module.
• This role will partner with Technical Governance, Platform Architecture and ServiceNow Developers to ensure that design, coding, and practices are in alignment with scalable enterprise solutions.
• This role will take on application development responsibilities for company's ServiceNow Cyber Security Vulnerability Remediation applications supporting Cyber Security Technology (ICS).

In this role, you will:

• Implement solutions, by configuring and customizing scripting, for all components of the ServiceNow VR product.
• Lead complex technology initiatives including those that are companywide with broad impact and act as an escalation point, provide guidance and direction to less experienced staff
• Design, code, configure, unit test, maintain, and document software deliverables using agreed upon standards and tools.
• Resolve coding, testing and escalated platform issues of a technically challenging nature
• Lead team to ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Ensure that solutions delivered by self or team members are secure and scalable, comply with defined standards and best practices.
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals
• Partner with production support and platform engineering teams effectively
• Code ServiceNow solutions within an Agile Framework

MUST HAVES:

• 5+ years of experience with service-oriented architecture method and ability to consult clients with such topics
• 5+ years of experience in Service Now Application development, installation, or troubleshooting; or similar Vendor Package
• 1+ years of experience with web technologies – JavaScript, ES5+, HTML< CSS/SCSS, SQL
• Certified as a Service Now System Administrator

NICE TO HAVE:

• 3+ years of experience with Service Now Vulnerability Response
• Certified as a Service Now Application Developer
• Certified as Service Now Implementation Specialist for Vulnerability Response
• Micro-certified - Service Portal, ATF, Flow Designer, integration Hub etc.
• Experience in one or more JavaScript frameworks like Angular JS or React
• 2+ years of RESTful or SOAP web services
• 2+ years Agile experience
• Integration Experience with Qualys, Wiz, NVD

Job Expectations:

• Develop and implement new Service Now Application using low-code or out of the box solutions
• Develop workflow and scripts as needed to personalize existing Service Now applications and automate business processes
• Understand detailed requirements and own code from design, implementation, test automation and delivery
• Manage deployment by engaging with enterprise platform management during release
• Manage Production Support by engaging as L3 support team member
• Manage API integration with non-Service Now applications
• Manage documentation in Confluence of new or existing Service Now applications
• Knowledge of web-based protocols and standards
• Strong verbal, written, and interpersonal communication skills