ServiceNow Legal Business Process Consultant

Careers at LTM

ServiceNow Legal Business Process Consultant

• Job ID: 887193
• 10 - 16 Years
• 1 Opening
• Santa Clara - California - USA

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Role description

Job Title: ServiceNow Legal Business Process Consultant

Location: Santa Clara, CA (Remote)

Job Description:

• Create content showcasing product adoption sequencing and capabilities that are known to drive value for customers who have deployed them Publish the content to Community and YouTube channel
• Create product training content for ServiceNow Impact teams Includes a 101 level product overview explanation of common use cases and agentic capabilities
• Deliver training sessions for ServiceNow Impact teams based on the content created in the line above Include at least 1 live session in each geographic region and a recorded version
• Engage with customers to deliver architecture reviews customer capability reviews and advisorybest practice sessions with a goal of driving product adoption for Legal HR and S2P products
• Contact core account Impact team CSMs and CSEs of low adoption and undeployed customers to share adoption content and product training material
• Contact solution sellers and Impact team CSMs CSEs of customers renewing in the next 4 quarters to obtain renewal risk assessments and details
• Program manage crossteam initiatives value metrics Focus customer program Journeys adoption tracking downsell risk management
• Monitor reporting compliance SSFs and Tasks included in all plays and vanguards cases are updated at least onceweek
• Triage CRIR requests and risk signals to identify when PEx engagement is needed Report findings to team manager for prioritization
• Review and improve NowCreate content Deploy the product create the templatescontent publish to Best Practice Center
• clean up broken links remove outdated content
• Create customer story slides Work with Outbound Product Management to publish on the Sales Success Center

Job Description

• 8 years in a customer facing role as a Solution Architect TechnicalProcess Consultant Customer Success manager or additional related role
• 5 years of experience managing executive business stakeholders in a customer organization preferred
• 2 years of experience with the ServiceNow platform in a technical capacitydeveloper solution architect technical consultant or additional relevant role
• Knowledge of ServiceNow platform topics such as Playbooks Process Automation Designer and Integration Hub preferred
• Knowledge of ServiceNows integration tools and capabilities preferred 2 years of experience working with Legal or Contract Management processes or technology preferred
• Experience implementing ServiceNow Legal Contract Operations products strongly preferred
• Fanatical about customer success and tenacious about advising coaching and mentoring customers on our technology as well as the disciplines of procurement and supply chain
• Other skills which will help you succeed in this role data driven experience with value consultingrealization verbal and written communication talent content webinar development

Skills

Mandatory Skills : ServiceNow-Legal

Other details

Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 120,000.00 to 150,000.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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