Job Description
ServiceNow Platform Architect
Richmond, VA
Job Description
Must Have Technical/Functional Skills
- In-depth knowledge and hands-on experience with z/OS operating system installation, configuration, and maintenance.
- Proven experience with major z/OS upgrades
- Extensive experience with the installation and support of various ISV products from vendors such as Broadcom/CA, BMC, IBM, and Rocket Software
- Hands on experience with IBM Z mainframe hardware including CPCs, LPAR configuration, HMC/SE operation, IOCDS/IODF management, FICON channels, OSA, Coupling Facility structures, and hardware upgrades or migration
- Understanding of automation tools such as OPS/MVS, System Automation, Automation Point, and integration of alerts/monitoring across enterprise operations
- Familiarity with ZEKE Scheduler to support operations teams and diagnose JES/workload issues.
- Exposure to large enterprises or regulated environments.
Roles & Responsibilities
- Plan, prepare, and execute z/OS operating system upgrades
- Apply IBM PTFs and APARs to maintain system integrity and resolve reported issues
- Monitor z/OS system health, performance, and resource utilization using tools like RMF, SMF, TMON and SAS
- Install, configure, upgrade, and maintain a wide range of ISV products (e.g., Broadcom/CA, BMC, IBM, Rocket Software, etc.)
- Have good understanding and experience on Hardware Configuration Definitions / IOCP and HMC Management and WLM management.
- Collaborate with vendors for problem resolution, licensing, and technical support.
- Ensure compatibility and integration of ISV products with the z/OS environment.
- Manage and maintain critical system datasets (e.g., SYSRES, Page datasets, SMF datasets).
- Provide expert-level support for mainframe incidents, including problem determination, diagnosis, and resolution in a timely manner.
- Analyze system performance data to identify bottlenecks and recommend improvements.
- Tune various z/OS components, WLM (Workload Manager), and ISV products to optimize resource utilization and application performance.
- Support DR planning, setup, IPL testing, replication technologies (e.g., GDPS), and DR event execution.
- Analyze system logs, sysout, dumps, and diagnostic data for complex issues
- Participate in on-call rotation for 24/7 support of critical systems.
Numbers & Facts
| Location | Aurora, IL |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
Skills
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