ServiceNow Platform Architect

Must Have Technical/Functional Skills

Role Summary

We are seeking an experienced Senior ServiceNow Platform Architect to take end-to-end ownership of the ServiceNow platform. The role is responsible for driving the overall architectural strategy and ensuring the delivery of scalable, secure, and business-aligned solutions across the enterprise. The ideal candidate will bring strong expertise in HR Service Delivery (HRSD), with additional exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) as value-add capabilities, along with the ability to engage effectively with senior stakeholders.

Core Expertise

• Strong, hands-on experience in ServiceNow Platform Architecture and enterprise solution design.
• Deep expertise in HR Service Delivery (HRSD) (mandatory).
• Exposure to Source-to-Pay (S2P) and Legal Service Delivery (LSD) (good to have).
• Proven experience in ServiceNow integrations, including REST/API-based integrations and middleware patterns.
• Solid understanding of platform governance, health, security, and best practices.
• Strong stakeholder management and communication skills, with the ability to work effectively at leadership levels.
• Experience guiding cross-functional teams and ensuring adherence to architectural standards.

Mandatory Certifications

• CTA (Certified Technical Architect)
• CIS-HRSD (Certified Implementation Specialist - HRSD)
• CAD
• CSA

Leadership Expectations

• Demonstrated ability to own and drive the ServiceNow platform end-to-end with accountability and ownership.
• Strong enterprise architecture mindset, with a focus on scalability, standardization, and long-term sustainability.
• Excellent communication and stakeholder management skills, with the ability to influence and collaborate at senior leadership levels.
• Proven capability to drive strategic decision-making and define forward-looking platform roadmaps aligned to business priorities.

Success Measures

• Delivery of scalable, stable, and high-performing platform architecture.
• High stakeholder satisfaction, driven by effective collaboration and solution alignment with business needs.
• Establishment of strong governance practices, ensuring minimal technical debt and adherence to standards.
• Successful delivery of HRSD and ITSM transformation initiatives, aligned with organizational goals.

Roles & Responsibilities

• Own the end-to-end architecture of the ServiceNow platform, ensuring alignment with enterprise standards and business objectives.
• Define and drive platform strategy, roadmap, and governance, ensuring scalability, security, and performance.
• Lead solution design across modules, with a strong focus on HRSD implementations and enhancements.
• Provide architectural guidance for integrations, ensuring seamless connectivity with external enterprise systems.
• Establish and enforce best practices, design standards, and platform governance frameworks.
• Collaborate with development teams, architects, and stakeholders to translate business requirements into robust technical solutions.
• Engage with senior leadership and business stakeholders to provide strategic direction and solution alignment.
• Mentor and guide junior and peer architects, fostering architectural best practices, knowledge sharing, and capability development across the team.
• Ensure optimal utilization of the ServiceNow platform, minimizing technical debt and enabling long-term maintainability.

Salary Range: $140,000-$170,000 a year

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