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ServiceNow Platform Architect

SAIC

Scott Air Force Base, IL

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JOB DETAILS
SALARY
$120,001–$160,000 Per Year
SKILLS
Agile Programming Methodologies, Air Force, Analysis Skills, Application Programming Interface (API), Architectural Services, Backlog Prioritization, Business Solutions, Business Strategy, CAD (Computer-Aided Design) Software, Cloud Computing, Communication Skills, Communication Systems, Consulting, Customer Support/Service, Database Technology, Decision Support, Develop Methodologies, DoD Secret Clearance, Documentation, Emergency Planning, Enterprise Architecture, Establish Priorities, Event Management, Federal Government, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, JavaScript, Leadership, Management of Information Systems/Technology (MIS), Mentoring, Network Administration/Management, Network Security, Problem Solving Skills, Programming Tools, Project Schedule, Project/Program Management, Risk Analysis, Root Cause Analysis, Scripting (Scripting Languages), Secret Clearance, Security Monitoring, Sensitive Compartmented Information (SCI), ServiceNow, Software Development, Strategic Planning, System Integration (SI), Systems Administration/Management, Systems Engineering, Team Lead/Manager, Team Player, Technical Leadership, Technical Strategy, Technical Support, Top Secret Clearance, United States Department of Defense (DoD), Work From Home
LOCATION
Scott Air Force Base, IL
POSTED
Today
Job ID: T2601431

Location: Scott Afb, IL, US

Date Posted: 2026-03-05

Category: Information Technology

Subcategory: Enterprise Architect

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description
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SAIC is seeking ServiceNow Platform Architect to support the Enterprise ServiceNow Platform for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6) and support all current and future integrations with command systems.

The successful candidate will be responsible for working at the direction of the IT Service Manager, Platform Owner and with other Platform Core Team roles and Technical Leads to facilitate and ensure the success of the ServiceNow platform by focusing on the design, implementation, and optimization of ServiceNow solutions for the organization.



Responsibilities:
  • Documents the overall platform design and helps to analyze the impact of new requirements.
  • Ensures platform alignment with the business strategy.
  • Provides consultative technical leadership to the platform team.
  • Creates and maintains a detailed view of the existing architecture.
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.
  • Resolves technical escalations, including responding to defects.
  • Participates in process workshops.
  • Works closely with enterprise architecture team.
  • Assists in migrating configuration across instances.
  • Integration expert in the absence of a dedicated role.
  • Develops and manages information to support enterprise decision making.
  • Manages and improves existing reporting systems.
  • Conducts and facilitates (and educates and trains on) analyses, issues identification, organizational risk assessment, and decision-making processes.
  • Provides consulting and analytic services to leadership.
  • Provides technical support and mentoring and training to less-senior analysts.
  • Develops methodology and processes for prioritization and scheduling of projects.
  • Analyzes problems and determines root causes.
  • Works closely with all Directorate Branches and engineering teams to develop strategy for long term data platform architecture.

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications
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Required Qualifications:
  • BA/BS.
  • Ten (10) or more years of experience.
  • DoD Secret clearance.
  • ServiceNow Certified System Administrator (CSA).
  • ITIL V4 Foundations certification.
  • 3-5 years of experience for the ServiceNow platform, including various modules like ITSM, ITOM, CSM, WSD, and more.
  • Strong skill in ServiceNow scripting (JavaScript, Glide API), integration technologies, and database concepts.
  • Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility.
  • Familiarity with network management, security, monitoring tools, and/or cloud technologies.
  • Strong facilitation skills, with the ability to guide and manage team dynamics and decision-making processes effectively.

Desired Qualifications:
  • MA/MS.
  • DoD TS/SCI clearance.
  • Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or similar ServiceNow certification.
  • Micro-Certification - Agile and Test Management Implementation.
  • Agile Development 2.0 Simulator Micro Certification.
  • Experience with Agile software development tools to manage backlogs, sprints, and collaborative work.


Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.


SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

About the Company

S

SAIC

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions. We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
2013
WEBSITE
https://jobs.saic.com/

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