ServiceNow Platform Owner (Solutions Architect 4)

Los Alamos National Laboratory

Los Alamos, NM

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JOB DETAILS

SKILLS

Analysis Skills, Architectural Services, Artificial Intelligence (AI), Best Practices, Budget Management, Business Solutions, Change Management, Cross-Functional, Dental Insurance, DevOps, Documentation, Funding, ITIL (IT Infrastructure Library), Laboratory, Leadership, Operations Security (OPSEC), Performance Analysis, Policy Development, Predictive Modeling, Problem Solving Skills, Project/Program Management, Regulations, Research Laboratory, Resource Utilization, Safety Compliance, Safety Training, Security Compliance, Security Information and Event Management (SIEM), ServiceNow, Systems Administration/Management, Team Player, Technical Leadership, United States Citizen, Vision Plan, Work From Home

LOCATION

Los Alamos, NM

POSTED

4 days ago

What You Will Do
We are seeking an exceptional ServiceNow Platform Owner to serve as the principal strategic leader of our enterprise ServiceNow platform. This senior-level position combines deep technical expertise with visionary leadership to drive platform innovation, ensure operational excellence, and deliver transformative business solutions across the Laboratory.

As a recognized expert in the ServiceNow platform, you will shape the future of our digital workplace, determine Laboratory-wide requirements, and work with our diverse team to architect solutions that leverage both out-of-the-box capabilities and custom development. This role offers significant autonomy and impact, working on unusually complex initiatives that will define our organization's technological trajectory.

What You Need

Minimum Job Requirements:

Platform Architecture & Strategy

Serve as the platform owner for our ServiceNow platform, determining Laboratory-wide requirements and incorporating them into comprehensive solutions
Develop advanced concepts, techniques, and standards for ServiceNow implementation based on professional principles and industry best practices
Integrate strategic thinking into platform design to ensure long-term business objectives and organizational impact are central to all solutions
Provide technical leadership and architectural direction for complex, cross-functional ServiceNow implementations

Technical Leadership & Innovation

Research solutions for complex challenges spanning ServiceNow development, integrations, security, and data management
Work on highly significant and unique platform initiatives where analysis requires evaluation of intangibles and creative problem-solving
Lead the development of ServiceNow capabilities that contribute to future concepts, products, and technologies
Stay current with ServiceNow releases, industry practices, and regulatory changes affecting enterprise service management
Recommend sound, practical solutions to complex technical and business challenges

Project & Change Management

Work with key stakeholders and project managers to develop and maintain a platform roadmap that outlines key deliverables and implementation timeframes
Work with project managers to formally manage projects from inception through implementation, including project documentation, budget oversight, resource utilization, and benefits realization
Understand LANL project funding as well as maintenance and operations funding to ensure deliverables and platform maintenance are accomplished within the bounds of associated funding
Monitor schedules, ensure quality deliverables, and maintain comprehensive project documentation
Work under consultative direction from key stakeholders toward predetermined long-range targets, with assignments often self-initiated

Governance & Compliance

Ensure safety and security compliance within all ServiceNow solutions and make security an integral part of every implementation
Adhere to and help develop platform governance policies, programs, procedures, and best practices
Maintain required safety and security training and certifications
Foster a mutually respectful and inclusive work environment free from discrimination and harassment

Training/Certifications: ServiceNow Certifications: Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in multiple applications

Education/Experience: Position requires a Bachelor's Degree and 12 years of related experience or an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:

Certified Technical Architect (CTA) or MainLine Specialist certifications
Experience with ServiceNow Performance Analytics, Predictive Intelligence, or AI/ML capabilities
Background in ITIL, DevOps, or other service management frameworks
Previous experience in research, national laboratory, or highly regulated environments

Work Location: The work location for this position has the potential for remote work. Remote work is defined as working offsite that is greater than 2 hours of the Laboratory location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

Note to Applicants: Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory
Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

PPO or High Deductible medical insurance with the same large nationwide network
Dental and vision insurance
Free basic life and disability insurance
Paid maternity and parental leave
Award-winning 401(k) (6% matching plus 3.5% annually)
Learning opportunities and tuition assistance
Flexible schedules and time off (paid sick, vacation, and holidays)
Onsite gyms and wellness programs
Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q(Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call (505)-664-6947.

About the Company

Los Alamos National Laboratory

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