Design, develop, enhance, and support ServiceNow Service Portal and Employee Center experiences that make employee and customer self-service fast, accessible, and easy to use.
Key Responsibilities
Develop and configure Service Portal and Employee Center / Employee Center Pro experiences, including taxonomy, topics, and content.
Build and maintain pages, widgets (HTML, CSS, AngularJS client controllers, server scripts, option schemas), themes, menus, and navigation.
Configure AI Search, catalog items, record producers, catalog client scripts, UI policies, knowledge, and user criteria.
Configure Content Publishing, campaigns, and portal announcements where in scope.
Configure authentication (SSO) and role-based experiences.
Ensure responsive design, WCAG 2.1 AA accessibility, usability, and performance.
Integrate portal experiences with ServiceNow workflows and external systems.
Support testing, upgrades, troubleshooting, and migration from legacy Service Portal to Employee Center and modern experiences.
Required Qualifications & Skills
2+ years of hands-on ServiceNow portal/Employee Center development (higher for L2/L3).
Strong HTML, CSS, JavaScript, and AngularJS skills.
Knowledge of Service Portal widget architecture, Employee Center, and Glide APIs.
Understanding of UX, responsive design, and accessibility standards.
Experience with Service Catalog, Knowledge, and integrations.
Preferred Qualifications
CSA and CAD.
UI Builder / Next Experience skills.
Experience migrating legacy Service Portal implementations to Employee Center.
Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.
L1 (1-3 yrs): Configures portal pages, catalog items and content, and modifies existing widgets under guidance.
L2 (3-5 yrs): Independently builds custom widgets, Employee Center experiences and integrations with good accessibility and performance.
L3 (5-8 yrs): Leads portal design and Service Portal to Employee Center migrations, and sets UX, accessibility and development standards.
General Expectations
Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
Produce clear technical/functional documentation and follow established development, security, change, and release standards.
Communicate effectively with technical teams, business stakeholders, and client leadership.
Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.