ServiceNow Product Manager

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Careers at LTM

ServiceNow Product Manager

• Job ID: 881981
• 10 - 16 Years
• 1 Opening
• Santa Clara - California - USA

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Role description

Job Title: ServiceNow Product Manager

Location: Santa Clara, CA (Remote)

Job Description:

1. Environment & Instance Management

• Define and approve requirements for DEV, QA, and UAT instance provisioning.
• Coordinate environment setup with platform administrators and infrastructure teams.
• Ensure instance availability, access controls, refresh schedules, and configuration consistency across environments.
• Track environment readiness for development, testing, integration, and UAT activities.
• Govern migration paths (DEV QA UAT PROD).

2. Solution Design & Architecture Governance

• Own the overall product vision and ensure alignment with business objectives.
• Review and approve High-Level Design (HLD) and Solution Design documents.
• Collaborate with architects on: Application architecture, Data model design, CMDB strategy, Security and compliance requirements, Scalability and performance considerations
• Ensure adherence to ServiceNow platform standards and best practices

3. Integration Management

• Identify integration requirements across ServiceNow and external systems.
• Review and approve integration designs and technical specifications.
• Coordinate development of: REST/SOAP APIs, MID Server configurations, Import Sets and Transform Maps, Event-driven integrations, Authentication and security mechanisms
• Ensure integration testing and validation across environments.

4. Artifact Ownership & Governance

• Responsible for reviewing and governing key project artifacts:
• Business Requirements Document (BRD)
• User Stories & Acceptance Criteria
• Solution Design Document (SDD)
• Interface / Integration Design Documents
• Data Mapping Documents
• Test Strategy & Test Cases
• UAT Sign-off Documentation
• Release Notes
• Deployment & Rollback Plans
• Operational Runbooks
• Configuration and Update Set Documentation

5. Product Backlog & Delivery Management

• Own and prioritize the product backlog.
• Define roadmap, releases, and sprint objectives.
• Validate scope, effort estimates, and delivery timelines.
• Drive requirement clarification workshops.
• Remove blockers and facilitate decision-making.
• Track sprint progress and delivery milestones.

6. Quality Assurance & UAT Governance

• Ensure comprehensive QA planning and execution.
• Review test coverage and defect trends.
• Coordinate business stakeholder participation for UAT.
• Validate acceptance criteria fulfillment.
• Obtain formal UAT sign-off before production deployment

7. Release & Deployment Oversight

• Conduct Go-Live readiness reviews.
• Review CAB approvals and release plans.
• Ensure deployment, smoke testing, and rollback procedures are defined.
• Approve production releases after UAT completion.
• Monitor post-production hypercare and issue resolution

8. Stakeholder & Vendor Management

• Serve as the primary liaison between business, platform teams, developers, QA, and operations.
• Communicate project status, risks, dependencies, and milestones.
• Manage expectations and secure executive approvals.
• Facilitate governance and steering committee reviews

Skills

Mandatory Skills : Benefits Management, Project Planning, Quality Management, Stakeholder Management

Other details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits

Compensation range: $ 125,000.00 to 150,000.00 per year

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About LTM

LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/

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