Job Description
Description:
CTG is seeking to fill a ServiceNow SAM Consultant position for our client.
Join a high-impact enterprise team responsible for designing, implementing, and optimizing ServiceNow Software Asset Management (SAM) solutions. This role will focus on software licensing, entitlement management, IT asset governance, and ServiceNow platform enhancements while partnering with stakeholders across IT operations, cybersecurity, and business teams. The ideal candidate has strong hands-on ServiceNow experience and a deep understanding of software asset management best practices.
Location: Dallas, TX
Duration: 11 months
Key Responsibilities
- Configure, implement, and enhance ServiceNow modules including SAM, ITAM, ITSM, CMDB, and workflow automation.
- Lead ServiceNow implementation and optimization projects for enterprise organizations.
- Manage software licensing, entitlement management, compliance monitoring, and audit readiness.
- Evaluate and improve IT asset management and software asset management processes.
- Integrate ServiceNow with enterprise applications including Azure DevOps, SCCM, Epic EMR, identity management platforms, and related systems.
- Develop workflows, dashboards, reports, and automation to improve operational efficiency and asset visibility.
- Maintain accurate CMDB data and support configuration management best practices.
- Partner with business and technical teams to gather requirements and deliver scalable ServiceNow solutions.
- Troubleshoot platform issues and recommend continuous improvements.
- Create technical documentation and support knowledge transfer activities.
Required Qualifications
- Extensive hands-on experience with ServiceNow, including ITSM, ITAM, SAM, and CMDB.
- Strong knowledge of software licensing, entitlement management, software compliance, and SAM audit processes.
- Experience implementing ServiceNow solutions in large enterprise environments.
- Experience integrating ServiceNow with enterprise platforms and third-party applications.
- Strong analytical, problem-solving, and data management skills.
- Excellent understanding of enterprise IT operations and IT asset lifecycle management.
- Ability to communicate effectively with technical and business stakeholders.
Preferred Qualifications
- Experience with ServiceNow SAM Pro, Flexera, Snow, or similar software asset management platforms.
- ServiceNow Certified System Administrator certification.
- ITIL v4 Foundation certification.
- Experience supporting cloud environments and configuration management baselines.
- Background working with healthcare, insurance, retail, or financial services organizations.
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and professional experience.
- Five (5)+ years of experience implementing and supporting ServiceNow solutions in enterprise environments.
- Proven experience delivering ServiceNow Software Asset Management and IT Asset Management solutions.
- Experience leading ServiceNow implementations and enterprise integration initiatives is highly preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
Numbers & Facts
| Location | Dallas, Texas |
| Industry | Computer/IT Services |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1966 |
| Website | http://www.ctg.com/ |
About Company
CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
Skills
- Analysis Skillsunmatched
- Asset Managementunmatched
- Asset Management Softwareunmatched
- Automationunmatched
- Best Practicesunmatched
- Business Solutionsunmatched
- Cloud Computingunmatched
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Computer Scienceunmatched
- Configuration Managementunmatched
- Consultingunmatched
- Continuous Improvementunmatched
- Data Managementunmatched
- Data Qualityunmatched
- DevOpsunmatched
- Electronic Medical Recordsunmatched
- English Languageunmatched
- Enterprise Applicationsunmatched
- Epic Systemsunmatched
- Federal Laws and Regulationsunmatched
- Financial Servicesunmatched
- Health Insuranceunmatched
- IT Governanceunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Identity Data Managementunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Knowledge Transferunmatched
- Leadershipunmatched
- Legalunmatched
- Maintain Complianceunmatched
- Microsoft Windows Azureunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Recruiting/Staffing Agencyunmatched
- Reporting Dashboardsunmatched
- Requirements Managementunmatched
- Retailunmatched
- ServiceNowunmatched
- Software License Managementunmatched
- State Laws and Regulationsunmatched
- System Center Configuration Manager (SCCM)unmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Writing Skillsunmatched
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