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ServiceNow Senior Platform Engineer

NTT DATA

Charlotte, NC

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JOB DETAILS
SKILLS
Architectural Services, Artificial Intelligence (AI), Automation, Business Services, Consulting, Data Sets, Ecosystems, Environmental Engineering, Establish Priorities, High Availability, Incident Response, International Business, Operational Support, Performance Engineering, Performance Tuning/Optimization, Reliability Engineering, Research & Development (R&D), Risk, Risk Management, ServiceNow, Software Engineering, Source Code/Configuration Management (SCM), Startup, Sustainability, Systems Administration/Management, Technical Operations, Technical Support, Test Automation, User Interface/Experience (UI/UX)
LOCATION
Charlotte, NC
POSTED
11 days ago


Job Description:

The Senior Platform Engineer is responsible for the reliability, performance, scalability, and technical integrity of the ServiceNow platform that underpins the Service-Aware Operating Model. This role ensures the platform can support growing demand for automation, service visibility, governed workflows, and engineering enablement without creating instability or excess operational risk. The Senior Platform Engineer focuses on the platform itself as a product, improving standards, runtime behavior, engineering discipline, and long-term sustainability.

Platform Reliability & Performance Engineering
" Optimize platform performance for high-volume workflows, large data sets, and expanding automation demand.
" Identify and address runtime bottlenecks, performance constraints, and supportability risks.
" Establish engineering practices that improve stability under production load.

Platform Standards & Engineering Guardrails
" Define and enforce technical standards for maintainable, upgrade-safe platform engineering.
" Create reusable engineering patterns, review mechanisms, and design guardrails that improve consistency across teams.
" Reduce customization sprawl by promoting sound platform design and architectural discipline.

Release, Delivery & Environment Engineering
" Strengthen delivery practices through version control, automated testing, deployment discipline, and environment consistency.
" Improve release predictability and reduce implementation risk through better engineering controls.
" Partner with teams to ensure delivery practices support both speed and long-term maintainability.

Operational Resilience & Observability
" Improve platform observability, health monitoring, and support readiness so issues are detected and addressed earlier.
" Use operational data to identify patterns that affect platform reliability, user experience, or delivery quality.
" Support resilient engineering responses to incidents, degradation, or scaling pressures.
Technical Debt & Platform Sustainability
" Prioritize remediation of design choices, customizations, and legacy patterns that create long-term risk or constrain scale.
" Guide teams toward implementations that improve the durability and extensibility of the platform over time.

Basic Qualifications:
  • 5+ years' experience in ServiceNow platform engineering, software engineering, or technical operations roles supporting enterprise platforms.
  • Strong understanding of performance optimization, engineering standards, release practices, and operational resilience.
  • Hands-on experience improving maintainability, scalability, and observability in complex environments.
  • Proven ability to balance delivery speed with control, supportability, and long-term platform integrity.
  • Must be onsite at the client in one of the following locations: Raleigh, NC; Charlotte, NC; Wilson, NC; Richmond, VA; or Atlanta, GA
Preferred Qualifications:
Bachelor's Degree preferred
  • Experience supporting service-centric or Service-Aware operating models.
  • Familiarity with platform lifecycle management, observability practices, and engineering governance.
  • Background in highly regulated or high-availability environments.
  • Relevant engineering or platform certifications.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com


NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

About the Company

N

NTT DATA

NTT DATA means Business

NTT DATA is your Innovation Partner anywhere around the world. With business operations in more than 50 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development, business process and IT outsourcing, to cloud-based solutions.

NTT DATA Americas' Strategic Staffing group provides our clients with top notch technical talent to augment their core IT staff. Our approach is customer centric, partnering to assist you in achieving your strategic goals and IT initiatives. We get to know your company’s culture and the type of technical staff that thrive within your organization. We understand your specific technical and business requirements, timing, and budget.

  • NTT DATA is part of the NTT Group – a Fortune 31 Global IT & Telecom services company.
  • NTT Group one of the largest Telecommunications Companies in the world.
  • NTT DATA is ranked in the top 10 largest global IT services provider in the world.
Collectively, the integrated company generates $16B in annual revenues with over 130,000 employees across 50 countries Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
Retirement / Pension Plans
FOUNDED
1967
WEBSITE
http://americas.nttdata.com/Careers/Careers.aspx

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