Must Have Technical/Functional Skills
The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), ITOM and/or CSM/FSM modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.
Key Responsibilities
Development & Configuration
Customize and configure ServiceNow ITSM, ITOM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.
Develop workflows, Flow Designer flows, and automation scripts.
Create and maintain UI policies, client scripts, business rules, and script includes.
Integration
Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.
Ensure secure and scalable integration with external systems (CRM, ERP).
Platform Administration
Manage instance upgrades, cloning, and performance optimization.
Configure CMDB, discovery, and asset management.
Quality & Compliance
Adhere to coding standards and ServiceNow best practices.
Ensure compliance with ITIL processes and security guidelines.
Required Skills & Qualifications
Experience
8-10 years in ServiceNow development, with hands-on ITSM, ITAM, and/or ITOM, CSM implementation experience.
Technical Skills
Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.
Strong knowledge of ServiceNow scripting and configuration.
Experience with Flow Designer, Integration Hub, and Orchestration.
Certifications
ServiceNow Certified System Administrator (CSA) - Mandatory.
Certified Implementation Specialist - ITSM and ITOM , CSM - Preferred.
Certified Application Developer (CAD) - Good to have.
Soft Skills
Excellent communication and stakeholder management.
Ability to work in Agile/Scrum environments.
Roles & Responsibilities
Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•
App Engine : Expertise in Custom module implementations
Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
Salary Range: $140,000-$190,000 a year
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