ServiceNow Software Designer III

• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2.
• Oversee and guide team members in the deployment, administration, development, and integration of the
• ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements.
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability.
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges.
• Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed.
• Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues.
• Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant.
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification.
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement.
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team.
• Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget.
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates.
• Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements.

TS SCI CI Poly

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master’s and 10 years OR a bachelor’s and 12 years OR an associate’s and 14 years OR HS and 16 years. Must meet Information Assurance Technical (IAT) Level 2 certification requirements. Additional requirements include:

• Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training.
• Must have Certification: ServiceNow Certified System Administrator.
• Must have at least one other advanced ServiceNow certification.
• Team Leadership experience.
• The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines.
• The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle.
• Experience with at least one of (Agile, Scrum, SDLC).
• Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively.
• Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions.
• Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts.
• Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods.
• Excellent client-facing and internal communication skills.
• Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills.
• Skilled in working within a team environment within a professional office setting.
• Skilled in the ability to focus study and research to rapidly solve specific problems.
• Excellent and clear written documentation skills.
• Excellent self-study to achieve advanced training as required by the team and the program.
• Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities.
• Excellent verbal communication skills.
• Working knowledge of Service Now or other ITSM.
• Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.
• Experience innovating in a collaborative environment.
• Advanced system architecture, design, and integration.
• Experience with databases. Ideally including MariaDB.
• Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco.
• Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.

DESIRED:

• CompTIA Security+ or equivalent will meet the minimum requirement for the role.
• ISC^2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role.

Powered by JazzHR