At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a ServiceNow Solutions Architect, you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Key Responsibilities
Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Manage key stakeholders both internally and externally.
Manages ServiceNow instance security: user/group access, administration, access control lists.
Initiate health scans and tracks the remediation of findings.
Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
Use good coding practices, to ensure reliable, durable code.
Understand customer critical business issues, requirements, and outcomes
Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
Incorporate ServiceNow best practices and accelerators.
Lead technical aspects of the ServiceNow implementation
Provide technical guidance during workshops and assist in the creation and refinement of stories
If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business
Skills, Knowledge and Expertise
Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain.
Minimum of 3+ years’ experience in system administration in particular in a service desk environment.
Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective.
Experience with ServiceNow and applying ITIL standards.
Hold a ServiceNow System Administrator certification and Implementation Specialist
Experience with Data Migration
It would be great if you also had:
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management.
Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills.
Good communication and interpersonal skills in a remote environment
Experience working with software development team members.
Other open sources technology experience preferred
Benefits
Nuvitek is proud to offer a comprehensive benefits package:
Medical Insurance
Dental Insurance
Vision Insurance
Disability and Life Insurance
Parental Leave
401K
Paid Time Off
Equal Opportunity Employer Statement
Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
AI & Interview Technology Disclosure Nüvitek uses artificial intelligence (AI) technology to assist with the review and organization of job applications. AI-assisted tools may be used to help identify application information relevant to the position; however, AI does not make hiring decisions. Employment decisions are made by Nüvitek through human review and consideration of candidate qualifications. During interviews, Nüvitek may use Google Gemini as a notetaking and meeting-assistance tool to help document and organize interview discussions. Candidates will be informed when AI-assisted notetaking is used during an interview.
Numbers & Facts
Location
Tysons, Virginia
Salary
$165,000–$180,000 Per Year
Skills
Access Controlunmatched
Agile Programming Methodologiesunmatched
Analysis Skillsunmatched
Architectural Servicesunmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Best Practicesunmatched
Blueprintsunmatched
Business Analysisunmatched
Business Growthunmatched
Business Practicesunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Customer Support/Serviceunmatched
Data Migrationunmatched
Enterprise Architectureunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Mathematicsunmatched
Mentoringunmatched
Multitaskingunmatched
Open Sourceunmatched
Operational Strategyunmatched
Organizational Skillsunmatched
Performance Analysisunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Systemsunmatched
Project/Program Managementunmatched
Requirements Managementunmatched
Scripting (Scripting Languages)unmatched
Security Monitoringunmatched
Service Deliveryunmatched
ServiceNowunmatched
Software Administrationunmatched
Software Developmentunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Technical Leadershipunmatched
Testingunmatched
Thought Leadershipunmatched
Time Managementunmatched
Usability Engineeringunmatched
Vision Planunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.