ServiceNow SPM Adoption & Enablement Consultant - 17375

QED National

Vienna, VA

JOB DETAILS
SALARY
$50–$60 Per Hour
SKILLS
Best Practices, Career Development, Change Management, Coaching, Communication Skills, Consulting, Continuous Improvement, Customer Acquisition, Customer/Client Research, Establish Priorities, Fortune 500 Customers, Government Organizations, Investment Management, Knowledge Repositories, Knowledge Transfer, Leadership, Operational Support, Operations Planning, P-Channel Metal Oxide Semiconductor (PMOS), Presentation/Verbal Skills, Process Improvement, Product Demonstration, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project Portfolio Management (PPM), Project/Program Management, Resource Management, Risk Analysis, ServiceNow, Standard Operating Procedures (SOP), Strategic Planning, Sustainability, Systems Administration/Management, Technical Training, Training Program Development, Training/Teaching
LOCATION
Vienna, VA
POSTED
2 days ago

Position Title:

ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant

Location:

Pensacola, FL | Winchester, VA | Vienna, VA (Hybrid)

Clearance Requirements:

None

Position Status:

Contract

Pay Rate:

$50 - $60/HR ON W2

Position Description:

Seneca Resources is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant to support the successful implementation, adoption, and long-term optimization of ServiceNow SPM within a large enterprise HR Portfolio and Project Management organization.

This is an excellent opportunity for a ServiceNow SPM Consultant, PMO Transformation Consultant, ServiceNow Implementation Specialist, or Portfolio Management Expert who enjoys driving organizational change, training end users, and helping enterprise PMOs maximize the value of ServiceNow Strategic Portfolio Management.

The ideal candidate has extensive experience implementing ServiceNow SPM, developing PMO governance, creating training programs, and leading enterprise-wide adoption initiatives.

Key Responsibilities

ServiceNow SPM Consulting & Advisory

  • Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM).
  • Advise PMO leadership on portfolio, program, project, demand, and resource management best practices.
  • Recommend governance frameworks, workflows, reporting solutions, and process improvements.
  • Identify opportunities to streamline project portfolio management and improve user adoption.

Training & User Enablement

  • Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
  • Facilitate instructor-led training, workshops, demonstrations, office hours, and hands-on learning sessions.
  • Support users during implementation, pilot, go-live, and post-launch phases.
  • Provide ongoing coaching and guidance as teams transition from legacy project management tools to ServiceNow SPM.

Process Documentation

  • Create and maintain:

  • Standard Operating Procedures (SOPs)

  • Process documentation

  • Job aids

  • Training guides

  • Quick reference materials

  • Knowledge articles

  • Document governance processes, project intake workflows, demand management, resource planning, and reporting standards.

  • Build a sustainable knowledge repository supporting long-term operational success.

Change Management & Adoption

  • Assess organizational readiness and identify adoption risks.
  • Support communication plans, stakeholder engagement, and change management initiatives.
  • Gather user feedback and recommend continuous improvements.
  • Establish sustainable support models and operational transition plans.

Operational Excellence

  • Drive successful adoption of ServiceNow SPM across Portfolio, Program, and Project Management teams.
  • Support governance processes and reporting standards.
  • Complete knowledge transfer activities that enable internal teams to independently manage and mature the ServiceNow platform.

Required Skills/Education

Required Qualifications

  • 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM).

  • Proven experience leading enterprise SPM/PPM transformations.

  • Experience training PMOs, Project Managers, Portfolio Managers, and business stakeholders.

  • Strong understanding of:

  • Portfolio Management

  • Program Management

  • Project Management

  • Demand Management

  • Resource Management

  • Portfolio Governance

  • Experience developing SOPs, training materials, user documentation, and knowledge articles.

  • Strong facilitation, presentation, stakeholder management, and communication skills.

  • Ability to lead workshops, training sessions, and organizational adoption initiatives.

Preferred Qualifications

  • ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (SPM)
  • ServiceNow Certified System Administrator (CSA)
  • PMP, PgMP, PMI-PMOCP, or similar project management certification
  • Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes
  • Experience supporting enterprise change management initiatives
  • Background supporting HR organizations, Shared Services, or Enterprise PMOs

Why You'll Be Successful

In this role, you will help organizations successfully transition to ServiceNow Strategic Portfolio Management by driving user adoption, establishing governance standards, creating scalable training programs, and enabling long-term operational success. Your expertise will directly influence how enterprise PMOs manage portfolios, projects, resources, and strategic initiatives.

About Seneca Resources

At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path.

Our consultants and contractors enjoy:

  • Competitive compensation
  • Comprehensive medical, dental, and vision benefits
  • 401(k) retirement savings plan
  • Dedicated recruiter and consultant support
  • Opportunities with leading enterprise organizations
  • Long-term career growth and development

Seneca Resources is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and welcome applicants from all backgrounds and experiences.

About the Company

Q

QED National

QED National is a certified Women-Owned Business Enterprise with WBE certification in New York City, New York State, New Jersey and Delaware. A trusted IT advisor to both public and private sector customers, QED National is headquartered in New York City with offices in Albany, NY. Driven by 24 years of industry expertise and guided by strong, ethical practices, QED National helps clients achieve their business objectives by providing innovative IT consulting, reliable staff augmentation and scalable technology solutions that are custom tailored for their needs. Our outstanding service has earned us an extraordinary client retention rate of ninety-five percent.

PRACTICE AREAS

Cyber / Information Security

  • Assessments and consulting
  • Advanced security technologies and implementation support services

IT Management Consulting

  • Data Analytics
  • Project & Program Management
  • Enterprise Architecture and Systems Engineering
  • Governance, Risk & Compliance
  • IT Strategy

IT Staff Augmentation

  • Providing highly qualified, reliable consultants at cost-effective rates, backed by our reputation for integrity & professionalism

Technology Solutions

  • A comprehensive portfolio of products and services including, but not limited to RSA, Checkpoint, Information Builders, Commvault, EMC and Schneider Electric/APC

QED National is led by a strong management team, under the direction of founder and president, Colleen Molter.  Working with selected organizations, chosen for their outstanding products and support services, QED National delivers expert solutions ranging from IT assessments and governance to intelligent data storage and staff augmentation. It all adds up to comprehensive, customized IT business solutions.

Esteemed Clients and Sustained Growth

A New York City and New York State Certified Women-Owned Business Enterprise, QED National is a privately held company in continuous operation since 1993.  Recipient of New York City, New York State, Florida, California and Fortune 500 contracts, QED National is proud to have sustained success and growth, including “Inc. Magazine’s 5000 Fastest Growing Firms in America” for nine consecutive years —2009 through 2017. View our full roster of awards.

QED National humbly, yet firmly, acknowledges its reputation among its clients as a partner that responds diligently—and expeditiously—to provide the highest quality services. The QED National team ambitiously looks forward to all future opportunities to provide such services.

COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1993
WEBSITE
http://www.qednational.com/