Agile Modeling, Amazon Web Services (AWS), Application Programming Interface (API), Automation, Cloud Computing, Cross-Functional, Customer Experience, Customer Support/Service, Data Quality, DevOps, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, JavaScript, Microsoft Windows Azure, Operational Improvement, Operational Strategy, Problem Solving Skills, Process Improvement, Product Engineering, REST (Representational State Transfer), Release Management/Engineering, Requirements Management, Scalable System Development, Scripting (Scripting Languages), Service Delivery, ServiceNow, Software Development, Systems Administration/Management, VMWare