ServiceNow Systems Administrator

Blue Sky Innovative Solutions

College Park, MD(remote)

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JOB DETAILS

SKILLS

Acceptance Testing, Access Control, Administrative Skills, Application Programming Interface (API), Architectural Services, Asset Management, Asset Management Software, Auditing, Authentication, Automation, Business Processes, CAD (Computer-Aided Design) Software, Change Control, Change Management, Coding Standards, Communication Skills, CompTIA Security+, Computer Science, Computer Security, Conflict Resolution, Consulting, Cross-Functional, Customer Support/Service, Data Cleaning, Design Flows, Develop and Maintain Customers, DoD Directive 8140, DoD Directive 8570, Documentation, Documentation Plan, Environmental Management, Event Management, Federal Government, Google App Engine (GAE), Government, Government Reporting, Government Requirements, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Systems Security Engineering (ISSE), Information Technology & Information Systems, Information/Data Security (InfoSec), Inventory Management, JavaScript, Knowledge Transfer, Management Consulting, Microsoft Excel, Microsoft Office, Microsoft Windows System Administration, Microsoft Word, Multiplatform/Cross-Platform, Multitasking, Operational Support, Operations Processes, Organizational Skills, Performance Analysis, Physical Security, Presentation/Verbal Skills, Process Flow, Product Documentation, Production Support, Production Systems, Progress Reports, Project/Program Management, REST (Representational State Transfer), Release Management/Engineering, Reporting Dashboards, Risk Analysis, Risk Management, Risk Management Framework (RMF), SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), Security Auditing, Security Protocols, Sensitive Compartmented Information (SCI), Service Level Agreement (SLA), ServiceNow, Software Administration, Software Development, Software Development Lifecycle (SDLC), Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Test Plan/Schedule, Test Scripts, Testing, Time Management, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), User Account Administration, User Interface Design, User Interface/Experience (UI/UX), Validation Testing, Writing Skills

LOCATION

College Park, MD

POSTED

2 days ago

Position Title	ServiceNow System Administrator
Work Location	On-site Chantilly, VA
Clearance Req.	Active Top Secret/SCI (TS/SCI) required prior to start

Position Summary

Blue Sky Innovative Solutions, LLC is seeking a mid-level ServiceNow System Administrator to support a federal customer's enterprise operations ServiceNow instantiation. This developer-administrator hybrid is responsible for configuring and developing capabilities across the federal customer's ServiceNow enterprise product suite including Service Catalog, Service Portal, SAMP, IRM, Discovery, and Service Mapping while maintaining the operational integrity of the platform across development, test, and production environments. Working collaboratively with the Senior ServiceNow Architect, Business Process Consultant, and ISSE, the System Administrator delivers configured solutions, maintains custom applications in App Engine, ensures clean, documented production deployments, and upholds the security and access control standards required for a classified, multi-domain government environment. The ideal candidate combines strong ServiceNow development skills with an operations mindset comfortable both building capabilities and keeping them running reliably.

Key Responsibilities

Module Configuration & Development

Configure and maintain core ServiceNow modules in alignment with Government-approved requirements and business process designs, including Service Catalog, IT Asset Management (ITAM), Software Asset Management Platform (SAMP), Integrated Risk Management (IRM), Discovery, and Service Mapping.
Design, build, and maintain Service Catalog items, variable sets, catalog client scripts, and workflows; configure and maintain Service Portal pages, widgets, and themes to support an enterprise-standard end-user self-service experience.
Develop and support custom scoped applications using the ServiceNow App Engine, maintaining application lifecycle from development through production and supporting modifications as Government requirements evolve.
Apply advanced scripting techniques JavaScript/GlideScript in Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs to deliver configured workflow behavior that cannot be achieved through OOTB configuration alone.
Design and build automated workflows and process flows using Flow Designer; configure Workspaces and UI Designer components to deliver role-optimized user experiences for defined Government user personas.
Configure and administer Discovery schedules, probes, sensors, and patterns to populate and maintain accurate Configuration Item (CI) data in the CMDB; administer Service Mapping to identify and maintain service-to-CI relationships.
Configure and administer IRM module capabilities, including policy and compliance frameworks, risk assessments, and audit management workflows in alignment with the federal customer's risk management requirements.
Draft and maintain test plans and test scripts for developed and configured capabilities addressing both technical reviewers and business end users; support UAT coordination in collaboration with the Testing and Training Coordinator.

Platform Administration & Environment Management

Administer and maintain the federal customer's ServiceNow platform across all environment tiers development, test, and production ensuring each environment is correctly configured, accessible, and maintained in alignment with its designated purpose.
Ensure development and test environments continuously mirror the production environment configuration, without production content data, at all times; enforce and audit this parity proactively.
Perform scheduled and on-demand ServiceNow instance clones to refresh lower environments from production, executing data scrubbing procedures to prevent production data from populating non-production tiers.
Manage user accounts, groups, roles, and access control lists (ACLs) across all ServiceNow instances, implementing and enforcing least-privilege principles consistent with DoD access control requirements.
Monitor platform performance, system health, and scheduled jobs; respond to alerts and anomalies; and maintain a proactive approach to platform availability and reliability during and outside of core business hours.
Maintain and enforce naming conventions, configuration standards, and coding standards across all platform development and configuration activities.

Production Deployments & Change Management

Plan, coordinate, and execute the promotion of approved update sets and application changes from development through test to production, following the Government-approved change management process and Change Control Board (CCB) decisions.
Produce deployment plans and runbooks for each production release, documenting pre-deployment validation steps, deployment sequence, rollback procedures, and post-deployment verification activities.
Manage update set collisions, merge conflicts, and dependency resolution as changes progress through the environment pipeline, escalating complex architectural issues to the Senior ServiceNow Architect.
Execute and document post-deployment validation testing; coordinate with the Testing and Training Coordinator to ensure User Acceptance Testing coverage is aligned to deployed capabilities before Government acceptance.
Maintain a complete audit trail of all platform changes, including update set logs, deployment records, and change documentation.

Performance Analytics, Reporting & Platform Insights

Develop and maintain Performance Analytics indicators, data collectors, breakdowns, and dashboards to provide Government stakeholders with real-time visibility into platform operations, SLA performance, and workflow health.
Build and maintain scheduled and on-demand reports across ServiceNow modules to support program reporting requirements, monthly management reviews, and ad hoc Government data requests.
Produce and maintain the overarching understanding of the ServiceNow Enterprise product suite as deployed for the federal customer documenting capabilities in use, integrations active, custom applications in production, and known limitations.

Instance Upgrade & Release Management

Plan and execute ServiceNow instance upgrades at a minimum of once per year, maintaining the platform at a version no more than two major releases behind the current ServiceNow release.
Conduct pre-upgrade impact assessments, identify customization conflicts and deprecated functionality, and coordinate remediation with the Senior ServiceNow Architect prior to upgrade execution.
Manage upgrade execution across all environment tiers in sequence development first, test second, production last validating at each stage before proceeding.
Produce and deliver upgrade documentation including pre/post-upgrade configuration baselines, test results, and production upgrade reports for Government review.

Security, Compliance & Integration Support

Administer ServiceNow platform security configurations consistent with DoD requirements: role-based access controls, session management, audit logging, and integration authentication.
Support the ISSE in Risk Management Framework (RMF) activities providing platform configuration documentation, audit log exports, and IRM module configuration evidence as required for accreditation activities.
Administer and maintain ServiceNow integration configurations, REST/SOAP connections, and MID Server deployments; monitor integration health, error queues, and MID Server status.
Maintain a current inventory of active user accounts, service accounts, integration endpoints, and scheduled scripts to support periodic access reviews and security audit activities.

Program Support & Collaboration

Contribute platform health status, development milestone updates, and environment readiness inputs to weekly progress reports and monthly Program Management Reviews.
Collaborate actively with the Senior ServiceNow Architect, Business Process Consultant, and Testing and Training Coordinator as a team member operating across aggressive delivery timelines with multiple concurrent priorities.
Work effectively both as a contributing team member and independently with minimal supervision, delivering results against agreed sprint schedules and deployment milestones.
Support transition-in and transition-out activities including ServiceNow administrative account setup, configuration baseline documentation, and hands-on technical knowledge transfer to Government-identified resources.

Required Qualifications

Security Clearance

Active Top Secret clearance with SCI eligibility adjudicated and in place prior to start; must maintain access throughout the period of performance.
Must be a U.S. Citizen and complete all required DoD security training including Derivative Classification and Mandatory Controlled Unclassified Information (CUI) training prior to access to classified systems.

Education

Bachelor's degree in Business Management, Information Technology, Computer Science, or a closely related discipline from an accredited institution.
An additional 2 years of directly relevant ServiceNow development and administration experience may be substituted in lieu of a degree.

Experience

Minimum 3 years of direct experience as a ServiceNow Developer, with demonstrated hands-on configuration and development responsibility in a production-facing environment.
Experience configuring core ServiceNow modules including Service Catalog, IT Asset Management, Software Asset Management Platform (SAMP), Integrated Risk Management (IRM), Discovery, and Service Mapping.
Hands-on experience developing and maintaining Service Catalog items, catalog workflows, and Service Portal components.
Demonstrated knowledge of the ServiceNow App Engine and the process for developing, deploying, and supporting custom scoped applications through their full lifecycle.
Ability to draft and document test plans addressing both a technical and business user audience; experience coordinating or supporting user acceptance testing for delivered platform capabilities.
Demonstrated understanding of ITIL processes, operations, and procedures as applied to IT service management platform configuration and workflow design.
Overarching understanding of the ServiceNow Enterprise product suite, including the relationships and dependencies across modules.
At least 1 year of experience supporting a U.S. Government or DoD client in a ServiceNow development, administration, or IT operations capacity.

Certifications

ServiceNow Certified System Administrator (CSA) is required; candidates without active CSA certification must obtain it within 90 days of hire.

Technical Skills

Advanced scripting proficiency in JavaScript/GlideScript: Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and REST message scripting.
Hands-on experience with Flow Designer for workflow automation; experience with Workspaces and UI Designer for role-optimized user experience configuration.
Experience with Performance Analytics and Reporting building indicators, dashboards, and scheduled reports to support operational visibility and stakeholder reporting.
Proficiency with ServiceNow platform administration tools: Update Sets, System Clone, Event Management, and MID Server administration.
Working knowledge of REST API concepts and ServiceNow Integration Hub at an operational and configuration level.
Familiarity with IT security fundamentals applicable to platform administration: least privilege, access logging, session management, and vulnerability remediation.
Proficiency with Microsoft Office suite Excel, Word, Teams, and related products for documentation, collaboration, and program reporting.

Professional Competencies

Excellent written and verbal communication skills, with demonstrated ability to convey technical concepts clearly to both technical and non-technical Government stakeholders.
Demonstrated high degree of customer service orientation and collaborative teamwork across a multi-disciplinary delivery team.
Ability to be flexible, adaptable, and learn new concepts quickly as platform capabilities, Government requirements, and technology evolve.
Ability to work effectively in a team environment with aggressive deadlines and multiple concurrent priorities, as well as independently with minimal supervision while consistently delivering results.
Good organizational, multi-tasking, and time-management skills with a demonstrated track record of meeting delivery commitments.

Preferred Qualifications

ServiceNow Certified Implementation Specialist (CIS) in one or more modules ITSM, ITAM, ITOM, IRM, or HRSD.
ServiceNow Certified Application Developer (CAD) certification.
ITIL Foundation certification or equivalent formal IT service management training.
Experience administering or developing on ServiceNow in a DoD or federal government environment, including supporting RMF / ATO activities.
Experience with ServiceNow Discovery and Service Mapping in a classified or multi-domain network context, including MID Server configuration.
CompTIA Security+ or equivalent DoD 8570/8140 IA baseline certification.
Experience with ServiceNow SAMP or IRM module implementation beyond standard configuration.

Work Environment & Conditions

On-site work required at a Government-authorized classified facility within the National Capital Region, within 10 miles of Chantilly, VA. No fully remote option.
Standard work schedule: Monday Friday, 0800 1700 Eastern. Some production deployments and upgrade windows may require coordination outside standard hours with prior Government approval.
Must be able to work comfortably in a classified environment across multiple security domains, including TS/SCI-level facilities.
Must adhere to all applicable DoD security requirements, acceptable use policies, and customer physical and information security protocols throughout the period of performance.

About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at www.bsis-llc.com. Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit http://map.sba.gov/hubzone/maps/ . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

Blue Sky Innovative Solutions

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