Position: ServiceNow Systems Administrator Location: Onsite – Las Vegas, NV Type: Direct Hire Industry: Gaming & Hospitality Pay Rate: $25–$26/hour
Position Overview
Fusion HCR is seeking a ServiceNow Systems Administrator to assist with the day-to-day support and basic administration of the ServiceNow platform. This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.
Key Responsibilities
ServiceNow Support & Administration
Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
Troubleshoot incidents, service requests, and basic workflow issues
Make minor updates to forms, fields, and workflows
Assist with user access, roles, and permissions within ServiceNow
Support data accuracy within CMDB and service records
Configuration & Enhancements
Assist with small enhancements and updates based on business needs
Support basic workflow changes and process improvements
Participate in testing and validation during platform updates or changes
Escalate more complex development or scripting needs
User & Operational Support
Provide Tier 1 / Tier 2 support for ServiceNow-related issues
Work closely with IT teams and end users to resolve platform questions
Support onboarding/offboarding activities related to system access
Collaboration & Documentation
Partner with IT Operations, Infrastructure, and vendors
Document system configurations, processes, and troubleshooting steps
Help maintain consistency and best practices across the platform
Qualifications
Required Experience
Experience supporting or administering ServiceNow (hands-on, not just user)
Background in helpdesk, application support, or systems support roles
Experience troubleshooting incidents and service requests
Strong communication and customer support skills
Technical Skills
Basic experience with ServiceNow configuration (forms, fields, workflows)
Understanding of ITSM processes (Incident, Change, Problem)
Experience with user access and permissions
Nice to Have
Exposure to basic scripting (JavaScript in ServiceNow)
Experience with Active Directory or general IT systems
ServiceNow CSA certification (or working toward it)
Experience in gaming or hospitality environments
Additional Requirements
Must be able to pass a gaming background check
Comfortable working onsite in Las Vegas
Numbers & Facts
Location
Las Vegas, Nevada
Skills
Administrative Skillsunmatched
Background Investigationunmatched
Best Practicesunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Qualityunmatched
Gamingunmatched
Help Deskunmatched
Help Desk Softwareunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
JavaScriptunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Multiplatform/Cross-Platformunmatched
Onboardingunmatched
Operational Supportunmatched
Process Improvementunmatched
Resolve Customer Issuesunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Team Playerunmatched
Testingunmatched
Validation Testingunmatched
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