Fusion HCR is Hiring!
Position: ServiceNow Systems Administrator
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Pay Rate: $25–$26/hour
Position Overview Fusion HCR is seeking a ServiceNow Systems Administrator to assist with the day-to-day support and basic administration of the ServiceNow platform. This role is ideal for someone who has hands-on experience supporting ServiceNow in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.
Key Responsibilities
ServiceNow Support & Administration
- Provide day-to-day support for the ServiceNow platform (primarily ITSM modules)
- Troubleshoot incidents, service requests, and basic workflow issues
- Make minor updates to forms, fields, and workflows
- Assist with user access, roles, and permissions within ServiceNow
- Support data accuracy within CMDB and service records
Configuration & Enhancements
- Assist with small enhancements and updates based on business needs
- Support basic workflow changes and process improvements
- Participate in testing and validation during platform updates or changes
- Escalate more complex development or scripting needs
User & Operational Support
- Provide Tier 1 / Tier 2 support for ServiceNow-related issues
- Work closely with IT teams and end users to resolve platform questions
- Support onboarding/offboarding activities related to system access
Collaboration & Documentation
- Partner with IT Operations, Infrastructure, and vendors
- Document system configurations, processes, and troubleshooting steps
- Help maintain consistency and best practices across the platform
QualificationsRequired Experience- Experience supporting or administering ServiceNow (hands-on, not just user)
- Background in helpdesk, application support, or systems support roles
- Experience troubleshooting incidents and service requests
- Strong communication and customer support skills
Technical Skills- Basic experience with ServiceNow configuration (forms, fields, workflows)
- Understanding of ITSM processes (Incident, Change, Problem)
- Experience with user access and permissions
Nice to Have- Exposure to basic scripting (JavaScript in ServiceNow)
- Experience with Active Directory or general IT systems
- ServiceNow CSA certification (or working toward it)
- Experience in gaming or hospitality environments
Additional Requirements- Must be able to pass a gaming background check
- Comfortable working onsite in Las Vegas
Fusion HCR Staffing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
The information contained in this job posting is for general informational purposes only. Fusion HCR Staffing reserves the right to modify, suspend, or discontinue any job posting at any time without notice. Employment is subject to satisfactory completion of background screening and other pre-employment requirements.