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ServiceNow Systems Administrator

General Dynamics Information Technology

Tampa, FL

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JOB DETAILS
SALARY
$112,840–$142,600 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Agile Programming Methodologies, AngularJS, Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, CENTCOM - Central Command, CSS (Cascading Style Sheet), Change Management, Cloud Computing, Computer Science, Consulting, Contract Requirements, Cross-Functional, Debugging Skills, Defense Intelligence, DoD Directive 8140, DoD Directive 8570, Documentation, Government, HTML (HyperText Markup Language), Health Plan, Help Desk, ITIL (IT Infrastructure Library), Incident Management, Information Technology & Information Systems, Insurance, Intelligence Community, JavaScript, Knowledge Management, Linux Operating System, Operational Support, Performance Metrics, Production Systems, Professional Services, REST (Representational State Transfer), Reporting Dashboards, Requirements Management, Resolve Customer Issues, Risk Analysis, Scripting (Scripting Languages), Scrum Project Management and Software Development, Secret Clearance, Service Delivery, ServiceNow, Software Development, Software Engineering, Software Patches, Systems Administration/Management, Systems Maintenance, Technical Delivery, Technical Support, Test Plan/Schedule, United States Air Force (USAF), United States Citizen, User Interface/Experience (UI/UX), Web Services, Willing to Travel
LOCATION
Tampa, FL
POSTED
3 days ago
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Top Secret

Public Trust/Other Required:
None

Job Family:
Software Engineering

Job Qualifications:

Skills:
Scrum Methodology, ServiceNow Platform, ServiceNow Web Services
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes

Job Description:

GDIT is looking for a ServiceNow Software Platform Engineer to maintain the development, test, and production ServiceNow environments as well as support ongoing operations and maintenance activities and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Duties and Responsibilities:
  • Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
  • Develop and maintain service catalog items to include states, flows, and UI policies.
  • Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
  • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.
  • Support the configuration of workflows, business rules, UI policies, and client scripts.
  • Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
  • Participate in Scrum process, testing, debugging, and documentation of ServiceNow modules.
  • Experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
Additional Responsibilities:
  • Assist in delivering best practices for Enterprise to include ITIL, and Agile frameworks for delivering IT Services
  • Configure application related fields, forms, views, email notifications, acceptance roles and access control
  • Customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
  • Support end users to resolve support issues within ServiceNow
Education and Certifications:

Required:
  • Bachelor's Degree with a focus in computer science, information systems, or a related field of study and at least 2-5 years of experience
  • Possesses 1-3 years' experience implementing ServiceNow and experience with patching and maintaining ServiceNow system solutions in a Linux environment is a plus.
  • ServiceNow Certified System Administrator certification is preferred and considered an asset for this role
  • Applicable DoD 8140 or DoD 8570 Certification
Desired:
  • ITIL v4 Foundation Certification
  • Skilled in utilizing best practice ITIL engineering methods
  • Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
  • Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.
  • Java script, html, or CSS experience
Clearance Requirement:
  • Required clearance: Current/active Secret clearance required with possible TS eligibility
  • U.S. citizenship required due to the DOW Secret clearance requirement.
  • Must be able to work on site. This is not a remote role.
GDIT is your place
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
  • Growth: AI-powered career tool that identifies career steps and learning opportunities
  • Support: An internal mobility team focused on helping you achieve your career goals
  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
  • Community: Award-winning culture of innovation and a military-friendly workplace


Own your opportunity
Explore a career in software development at GDIT and you'll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

#ARMA

#CENTCOM/CITS

#GDITPRIORITY

The likely salary range for this position is $112,840 - $142,600. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About the Company

G

General Dynamics Information Technology

General Dynamics Information Technology solves our customers’ challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference – helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

Headquartered in Fairfax, Va., with major offices worldwide, General Dynamics IT and General Dynamics Mission Systems form the Information Systems and Technology (IS&T) business group of General Dynamics. IS&T and the Aerospace, Combat Systems and Marine Systems groups form General Dynamics Corp.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Aerospace and Defense
WEBSITE
https://gdit.com/careers

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