Role: ServiceNow Technical Architect
Location: Remote(USA/Canada)
Fulltime
Must have Certified Technical Architect (CTA)
Position Overview
Client is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.
The ideal candidate will bring:The candidate should have:
- Deep technical expertise
- Strong consulting acumen
- Proven experience implementing large-scale digital service management transformations
- 14+ years of total industry experience
- 4+ years of experience on the ServiceNow platform
- Strategic thinking with a pragmatic, delivery-focused mindset
- Strong analytical, problem-solving, and decision-making abilities
- Proven leadership, mentoring, and team enablement capabilities
- A client-centric approach
- Excellent written and verbal communication skills
Key Responsibilities
- Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
- Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
- Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
- Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
- Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub
- Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
- Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
- Provide technical leadership to Developers, Business Analysts, and Administrators
- Conduct design reviews and code quality audits
- Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
- Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
- Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements
QualificationsTechnical Skills
- Minimum 14 years of total IT industry experience
- At least 4 years of hands-on ServiceNow platform experience
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline
- Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
- AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes
Consulting and Communication
- Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
- CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
- Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle
- Strong stakeholder management skills
- Workshop facilitation expertise
- Ability to articulate complex technical concepts to business audiences
Preferred CertificationsTop of Form
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – ITSM
- ServiceNow Certified Implementation Specialist – ITOM
- ServiceNow Certified Implementation Specialist – HAM / SAM
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist – CMDB and CSDM
Must-Have Skills
- ServiceNow
Good-to-Have Skills
- Public Sector – General Experience Bottom of Form
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
businessexcellence@aptask.com
ompliance@aptask.com
.| Location | Dallas, TX |
| Salary | $200–$230 Per Year |
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesImprove your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder