Asset Management, Best Practices, Consulting, Customer Conversion, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Industry Standards, Leadership, Mentoring, Process Development, Product Lifecycle, Project/Program Management, ServiceNow, Software Design, Software Development, Systems Administration/Management, Technical Leadership, Technical/Engineering Design
" Experience as a Senior Technical Lead / Architect / Consultant
" Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
" Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
" Experience in ServiceNow custom application design and development
" Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
" Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.
" Experienced in leading at least five end to end Implementation projects in ITSM/ITOM/ ITAM [HAM, SAM] and CMDB.
" Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations, and Implementations
" Mentor and share technical knowledge/guidance to team.
" Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
" Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
" Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards.
" Maintains and reviews license Data in ServiceNow and proactively reports on the compliance slippage.
" Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist in ITSM / HAM / SAM / Discovery and ITIL V3 foundation.e
eTeam Inc.
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