Please note that the work model is Hybrid
location - Waltham, MA
Employment Type : Contract
Job Title : ServiceNow Technical Architect ITOM
Preferred Certifications
- ServiceNow System Administrator Certification
- ServiceNow Implementation Specialist Certification
Must-Have Technical Expertise
- Strong hands-on experience with: ITSM and platform process architecture
- ServiceNow Discovery and Service Mapping
- CMDB design, maintenance, and remediation
- CSDM (Common Service Data Model) implementation
- Integration with third-party systems and cloud platforms (AWS, Azure, GCP)
- Deep understanding of ITIL processes (Incident, Problem, Change, CMDB)
- Experience with modules like ITOM, ITSM, ITBM, HRSD, Service Portal, and Scoped Applications
- Proficiency in scripting (AJAX, Jelly, or PERL)
Primary Responsibilities
- Architect and implement scalable ServiceNow solutions across ITSM and ITOM domains
- Lead technical design sessions and create architecture, design, and user guide documentation
- Collaborate with Process Architects, Business Analysts, and client stakeholders to gather requirements and deliver solutions
- Develop and maintain integrations with external systems and cloud platforms
- Provide technical leadership and mentorship to junior developers and implementation teams
- Support iterative configuration of HRSD and other modules using Agile/SCRUM methodologies
- Deliver client-facing consulting services and contribute to proposal development and presentations
Soft Skills & Delivery Expectations
- Strong communication and presentation skills
- Ability to lead technical assessments and ensure architectural fitment
- Expected to meet utilization and delivery goals through hands-on execution
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.