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ServiceNow Technical Engineer

Syntricate Technologies

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Acceptance Testing, Best Practices, Capital Budgeting, Capital Expenditure (CAPEX), Coaching, Customer Support/Service, Customer/Client Research, External Audit, Financial Services, Financial Trend Analysis, Higher Education, IT Service Management (ITSM), Internal Audit, Mentoring, Regulations, Research & Development (R&D), Risk, Risk Analysis, ServiceNow, Software Administration, Software Development Lifecycle (SDLC), Standards Development, System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Leadership, Time Management, Unit Test, Vendor/Supplier Management
LOCATION
Atlanta, GA
POSTED
30+ days ago
Required Skills: 10+ year experience Skill Set 1: Senior Level CMDB and CSDM expertise. Skill Set 2: Senior Level Discovery and Service Mapping expertise. Skill Set 3: Overall Senior Level ServiceNow Platform expertise. PRIMARY RESPONSIBILITIES: Work closely with Technology management, customers, and support teams on a regular basis to lead the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization. Responsibilities may include infrastructure architecture and design, research and development of new or expanded systems, creation of technology standards and policies, thorough analysis of user requirements and operational constraints, unit test and system integration, and user acceptance testing. Regularly and independently interact with business partners of varying associate and management levels to ensure clarity of the problem/opportunity and elicit business requirements. Estimate the size of the effort required to complete complex, moderate to large scale projects where applicable. Coordinate vendor interactions and manage contract and/or vendor resources as needed. Mentor and coach less experienced engineers, technicians, and integrators. Review documentation, proposals, and changes proposed by less experienced staff. Seek to expand knowledge and understanding of financial services trends, practices, and technologies on a continuous basis. Follow and promote use of industry best practices, standards and procedures. Maintain a high level of technical aptitude and strong working knowledge of supporting application(s), development environments and the supported client environment. Maintain a strong and detailed understanding of vendor products, services, systems, and updates. Assist in developing expense and capital budgets. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. EDUCATION AND EXPERIENCE REQUIRED: Combined minimum of 10 years higher education and/or experience in systems design, management, and/or architecture. Thorough understanding of the system development and infrastructure lifecycle and architecture, vendor best practices, IT Service Management, and systems design.

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Syntricate Technologies

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