We are seeking an experienced ServiceNow Technical Lead to provide technical leadership for the design, implementation, and optimization of ServiceNow solutions, with a focus on Configuration Management Database (CMDB) and IT Operations Management (ITOM). This role will lead technical delivery, guide solution architecture, and collaborate with cross-functional teams to ensure scalable, reliable, and well-governed ServiceNow implementations.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Minimum of 5 years of experience designing, implementing, or supporting enterprise ServiceNow solutions.
At least 3 years of hands-on experience with ServiceNow CMDB, ITOM, Discovery, Service Mapping, or related capabilities.
Proven experience leading complex ServiceNow implementations or technical projects.
Strong understanding of cloud platforms and cloud-to-CMDB integration concepts.
Experience with ServiceNow integrations, Import Sets, Transform Maps, Integration Hub, MID Servers, and REST/SOAP APIs.
Solid knowledge of ITIL principles, CMDB governance, and data quality best practices.
Strong analytical, communication, and technical documentation skills.
ServiceNow certifications are considered an asset.
Key Responsibilities
Lead the technical design, implementation, and enhancement of ServiceNow CMDB and ITOM solutions.
Define and maintain CMDB data models, configuration item (CI) structures, and governance standards.
Design and implement integrations between cloud platforms and ServiceNow.
Ensure CMDB data quality through reconciliation, monitoring, and continuous improvement initiatives.
Develop technical documentation, implementation plans, and operational procedures.
Provide technical leadership, mentoring, and guidance to project teams and stakeholders.
Collaborate with infrastructure, cloud, security, and operations teams to deliver integrated solutions.
Support testing, deployment, troubleshooting, and transition to operational support.
Knowledge & Skills
Strong technical expertise in the ServiceNow platform, CMDB, and ITOM.
Experience with cloud technologies and enterprise system integrations.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and stakeholder management abilities.
Ability to lead technical initiatives while managing multiple priorities in a fast-paced environment.
Commitment to delivering high-quality, scalable, and supportable solutions.
Numbers & Facts
Location
Ottawa, ON
Skills
Analysis Skillsunmatched
Application Programming Interface (API)unmatched
Best Practicesunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Computer Scienceunmatched
Configuration Managementunmatched
Continuous Improvementunmatched
Cross-Functionalunmatched
Data Modelingunmatched
Data Qualityunmatched
Documentation Planunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Leadershipunmatched
Mentoringunmatched
Multitaskingunmatched
Operational Supportunmatched
Operations Managementunmatched
Operations Processesunmatched
Problem Solving Skillsunmatched
REST (Representational State Transfer)unmatched
Reconciliationunmatched
SOAP (Simple Object Access Protocol)unmatched
ServiceNowunmatched
System Integration (SI)unmatched
Technical Deliveryunmatched
Technical Leadershipunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
Testingunmatched
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