Program Leadership: Lead complex ServiceNow implementations (ITSM, ITOM, HRSD), ensuring alignment with strategic objectives and ServiceNow Now Create methodology. Technical Guidance: Oversee architectural decisions, technical design, and implementation approaches to ensure scalability. Project Management: Develop project plans, manage budgets, resource allocation, and project lifecycle from initiation to post-implementation stabilization. Stakeholder Management: Facilitate requirement workshops, manage stakeholder expectations, and provide regular executive reporting. Risk & Quality Management: Proactively identify risks, manage dependencies, and drive quality delivery via UAT and testing.
Required Skills and Qualifications Experience: 5+ years of managing ServiceNow implementations. Technical Knowledge: Understanding of ServiceNow platform capabilities (CMDB, Service Portal, ITSM) and ITSM/ITIL processes. Certification: PMP or similar certification is typically required; ServiceNow certifications (CSA) are strongly preferred. Methodology: Expertise in Agile development, hybrid project management, and SDLC. Communication: Strong ability to communicate with both technical developers and non-technical business stakeholders.
| Location | Chicago, Illinois |
| Job Type | Contractor |
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