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Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Application Programming Interface (API)unmatched
- Automationunmatched
- Bug Tracking/Defect Managementunmatched
- Business Analysisunmatched
- Communication Skillsunmatched
- Continuous Deployment/Deliveryunmatched
- Continuous Integrationunmatched
- Cross-Browser Testingunmatched
- Data Qualityunmatched
- Debugging Skillsunmatched
- DevOpsunmatched
- Ecosystemsunmatched
- Financial Servicesunmatched
- Functional Testingunmatched
- GitHubunmatched
- Health Planunmatched
- IT Service Management (ITSM)unmatched
- Integration Testingunmatched
- JavaScriptunmatched
- Jenkinsunmatched
- Microsoft Windows Azureunmatched
- Performance Managementunmatched
- Problem Solving Skillsunmatched
- Python Programming/Scripting Languageunmatched
- Quality Assuranceunmatched
- REST (Representational State Transfer)unmatched
- Real Estateunmatched
- Regression Testingunmatched
- Regulationsunmatched
- Riskunmatched
- Risk Analysisunmatched
- Risk Managementunmatched
- SOAP (Simple Object Access Protocol)unmatched
- Sarbanes-Oxley Act (SOX)unmatched
- Scripting (Scripting Languages)unmatched
- Scrum Project Management and Software Developmentunmatched
- Seleniumunmatched
- ServiceNowunmatched
- Sprint Planningunmatched
- Standup Meetingsunmatched
- Test Automationunmatched
- Test Caseunmatched
- Test Dataunmatched
- Test Plan/Scheduleunmatched
- Test Scriptsunmatched
- Testingunmatched
- Time Managementunmatched
- User Interface/Experience (UI/UX)unmatched
- Workflow Analysisunmatched
Description
Our client, a Real Estate and Financial Services company, is looking for a ServiceNow Tester for their Plano, TX location.
Responsibilities:
- Senior QA Engineer will be part of the Enterprise Risk Management Technologies Team and will be responsible for the manual and automated testing of configurations and integrations of "out-of-the-box" ServiceNow solutions.
- Develop, document and maintain the test data, data validation, end to end testing flows.
- Design, develop, and maintain automated test scripts using ServiceNow ATF
- Create test cases based on functional and technical requirements.
- Collaborate with developers, business analysts, and QA teams to validate functionality
- Analyze test results and report defects in a timely manner
- Participate in daily stand-ups, sprint planning, and other Agile ceremonies
- Ensure high quality and performance of the ServiceNow platform across ITSM, HRSD, CSM, or other modules
- Develop reusable test templates for future automation initiatives
- Conduct functional testing for IRM (Integrated Risk Management) and GRC (Governance, Risk & Compliance) modules.
- Validate controls, risks, issues, assessments, workflows, and regulatory frameworks.
- Test config changes that include tables, ACLs, business rules, flows, UI policies, update sets.
- Conduct regression testing using ATF across ServiceNow upgrades/releases
- Perform cross-browser testing and E2E user journey validation with external apps.
- Test REST/SOAP integrations and external data flows.
Requirements:
- Hands on testing with Service Now.
- Automation and Service Now Certificates are required.
- Java Script, Python, or Selenium. Development experience would also be nice to have.
- This role requires solid understanding of ServiceNow platform behaviors, modules, ACLs, flows, and integration testing.
- 5–8+ years of QA.
- 3+ years of hands-on ServiceNow ATF testing (with focus on IRM/GRC).
- Strong automation experience (Selenium)
- Deep understanding of IRM/GRC processes, controls, risk scoring, assessments, SOX/compliance flows.
- Hands-on with tables, ACLs, flows, update sets, APIs, business rules.
- 3+ years validating platform UI, Service Portal, Workspace UX.
- Strong analytical, debugging, and communication skills.
- 2+ years’ experience with Agile/Scrum methodologies
- Knowledge of test planning, test case creation, and defect management
- Proficient in identifying automation opportunities within the ServiceNow ecosystem.
- ServiceNow certifications (CSA, CIS-Risk, CIS-GRC, ATF)
- CI/CD experience (GitHub/Jenkins/Azure DevOps)
- Experience with domain-separated instances
- Prior experience in large-scale ServiceNow implementation projects
- Scripting experience with Python, JavaScript, etc.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Plano, TX |
| Industry | Management Consulting Services |
| Salary | $51.85 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.