DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.We are seeking a highly skilled ServiceNow Trainer. The ability to obtain a public trust clearance is required. Candidates located in the DC metro region are highly preferred. Key Responsibilities:ServiceNow Training DeliveryDeliver instructor-led, virtual, and hands-on ServiceNow training sessions for technical and non-technical audiences.Conduct role-based training for end users, fulfillers, managers, process owners, administrators, and other stakeholder groups.Facilitate demonstrations, workshops, office hours, and knowledge-transfer sessions.Provide training for new ServiceNow implementations, enhancements, upgrades, and releases.Create realistic ServiceNow scenarios and exercises that reinforce business processes and platform functionality.Evaluate participant understanding and provide additional coaching or support when needed.Training Development & Instructional DesignDevelop comprehensive ServiceNow training materials, including:User guides and job aidsQuick-reference guidesStandard Operating Procedures (SOPs)Training presentationsProcess documentationInstructor guidesKnowledge articlesFrequently Asked Questions (FAQs)Video tutorials and demonstrationsHands-on exercises and assessmentsConvert technical requirements and ServiceNow workflows into easy-to-understand training content.Maintain training materials as ServiceNow configurations, processes, and releases change.Develop training programs using adult-learning and instructional-design best practices.ServiceNow Platform TrainingProvide training across applicable ServiceNow capabilities, which may include:IT Service Management (ITSM)Incident ManagementRequest Management / Service CatalogProblem ManagementChange ManagementKnowledge ManagementService Portal / Employee CenterConfiguration Management Database (CMDB)IT Operations Management (ITOM)Customer Service Management (CSM)Strategic Portfolio Management (SPM)Human Resources Service Delivery (HRSD)Performance Analytics and ReportingServiceNow MobileNow Assist and ServiceNow AI capabilitiesWorkflow automation and Flow DesignerCustom ServiceNow applications and organizational workflowsAdoption & Change ManagementUpdate the Training Microsite with the latest ServiceNow updatesPartner with project and change-management teams to support successful ServiceNow adoption.Identify user knowledge gaps and recommend targeted training interventions.Develop training plans aligned with project implementation and release schedules.Support communications and readiness activities associated with ServiceNow deployments.Gather feedback from users and stakeholders to continuously improve training programs.Monitor training effectiveness and recommend improvements based on adoption, usage, and performance data.Serve as a ServiceNow subject-matter resource for users following implementation.Project & Stakeholder CollaborationParticipate in ServiceNow project meetings, requirements workshops, demonstrations, sprint reviews, and release-planning activities.Collaborate with ServiceNow developers and business analysts to understand new functionality before developing training.Coordinate training schedules with project managers and stakeholder organizations.Work with business process owners to ensure training accurately reflects approved processes and procedures.Maintain training calendars, attendance records, completion metrics, and other training documentation.Qualifications:6 years of experienceBachelor's degreeServiceNow Implementation Specialist Certification(s)Experience training users on ServiceNow or comparable enterprise technology platformsStrong understanding of ServiceNow workflows, navigation, forms, lists, reporting, dashboards, and user experiencesDemonstrated ability to translate complex technical concepts into clear, user-friendly instructionsExperience developing instructor-led and virtual training programsStrong presentation, facilitation, written communication, and interpersonal skillsExperience developing training presentations, user guides, job aids, SOPs, and knowledge articlesAbility to train audiences with varying levels of technical knowledgeStrong organizational skills with the ability to support multiple projects and priorities simultaneouslyExperience working within Agile, Scrum, or similar technology-delivery environmentsCandidates located in the DC metro region are highly preferred. Physical and Mental Qualifications:Be able to maintain awareness during scheduled working hoursProlonged periods sitting or standing at desk and working on a computer (mouse and keyboard)Able to lift up to 15 poundsExcellent verbal and written communication; good command of the English languageExecute tasks independently and work as a teamLearns and memories routine tasksStrong organizational, grammar, business correspondence, and self-management skillsCandidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.DVS retains the right to change or assign other duties to this positionDirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998