ServiceNow UI Builder / Scripting Developer

Role Summary

Develop modern ServiceNow user experiences, custom applications, components, scripts, and platform extensions using UI Builder, the Next Experience framework, and ServiceNow development capabilities.

Key Responsibilities

• Build configurable workspaces and experiences using UI Builder: pages, variants, data resources, client state parameters, and events.
• Develop custom Next Experience components using the ServiceNow CLI where out-of-box components are not sufficient.
• Develop client scripts, business rules, Script Includes, GlideAjax calls, UI actions, ACLs, and server/client-side logic.
• Build scoped applications using App Engine Studio and source control (Git) integration.
• Configure Flow Designer, IntegrationHub, and REST/SOAP integrations, including scripted REST APIs.
• Troubleshoot performance (query efficiency, GlideAggregate, avoiding client-side GlideRecord), scripting, and UI issues.
• Follow ServiceNow development standards, run Instance Scan, and minimize unnecessary customization.
• Support code reviews, ATF tests, releases, upgrades, and technical documentation.

Required Qualifications & Skills

• 4+ years of ServiceNow development experience, with 1+ year of hands-on UI Builder / Next Experience work.
• Strong JavaScript skills and deep knowledge of Glide APIs, the data model, security (ACLs), and scoped applications.
• Experience with REST APIs, Flow Designer, and integrations.
• Understanding of upgrade-safe ServiceNow development practices.

Preferred Qualifications

• CSA and Certified Application Developer (CAD).
• Experience building custom components (ServiceNow CLI, modern JavaScript/React-style patterns) or enterprise workspaces.
• Experience with CI/CD pipelines for ServiceNow.

Level & Experience
We are hiring at multiple levels; final level/salary is based on interview performance.

• L2 (3-5 yrs): Independently builds UI Builder pages, workspaces, scripts, flows and integrations to established standards.
• L3 (5-7 yrs): Leads development, builds custom Next Experience components and scoped apps, and owns code reviews and performance tuning.
• L4 (8+ yrs): Defines development standards, CI/CD and UX architecture, and guides multiple development teams.

General Expectations

• Work effectively in Agile/Scrum or hybrid delivery environments and collaborate with distributed, multi-time-zone teams.
• Produce clear technical/functional documentation and follow established development, security, change, and release standards.
• Communicate effectively with technical teams, business stakeholders, and client leadership.
• Support production issues, releases, or scheduled activities outside standard business hours when required by the engagement.