ServiceNow Visualization & CM Analyst

• Design, build, deliver, and maintain complex data visualizations within ServiceNow.
  
• Translate team requirements into actionable dashboards, reports, and visual insights.
  
• Serve as the team SME for ServiceNow visualization strategies and best practices.
  
• Support core configuration management functions within the ServiceNow platform.
  
• Analyze change requests, conduct CI audits, and maintain accurate relationships between circuits, services, and equipment.
  
• Investigate and resolve CMDB data integrity issues.
  
• Support data validation within ServiceNow telecom modules, including TSOM/TNI.
  
• Navigate ServiceNow tables, data structures, and CMDB relationships to identify and resolve platform/data issues.
  
• Collaborate with analysts, engineers, and stakeholders to improve reporting, visibility, and data quality.
  
• Provide informal mentorship and guidance to team members on ServiceNow visualization capabilities and best practices.
  
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Requirements

• U.S. citizenship required.
  
• Active DoD Secret security clearance required.
  
• Security+ CE certification required.
  
• Bachelor’s degree in an IT-related field.
  
• 4–8 years of relevant IT, ServiceNow, configuration management, or data visualization experience.
  
• Advanced hands-on experience creating complex data visualizations in ServiceNow.
  
• Ability to demonstrate experience building ServiceNow dashboards, reports, or visualizations from the ground up.
  
• Strong understanding of the ServiceNow platform, including ITSM processes and CMDB data model.
  
• Experience navigating ServiceNow tables, records, relationships, and data structures.
  
• Strong foundation in configuration management principles and practices.
  
• Strong analytical, troubleshooting, and problem-solving skills.
  
• Ability to translate complex requirements into functional dashboards, reports, and visual outputs.
  
• Must be able to work 100% onsite at Scott AFB, IL.
  

• Experience with ServiceNow telecommunications modules, including TSOM and TNI.
  
• ServiceNow Certified Implementation Specialist, Platform Analytics, or related ServiceNow certification.
  
• ITIL certification or related technical certification.
  
• Practical understanding of the OSI model.
  
• Understanding of how network circuits, telecom services, physical equipment, and configuration items are interrelated.
  
• Experience supporting CMDB cleanup, CI audits, data validation, or ServiceNow reporting improvements.
  
• Experience working in DoD, DISA, DISN, or mission-critical network operations environments.
  

Benefits

• Paid Time Off  PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
  
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
  
• Payroll: Paid Bi-Monthly.
  
• 401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
  
• Individual or company-wide performance and recognition awards (Quarterly
  

• UNITED HEALTHCARE PPO, extensive national coverage.
  
• INCLUDES: Medical/Dental/Vision/HSA.
  
• Eligible on the first of the month, immediately after the start date.
  
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
  

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
  
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
  
• Receipts must be submitted by the close of business on the 25th of each month.
  
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
  

• Performance bonus – Project-based
  
• Yearly bonus – Company based