Our client, a Global provider of electronic design and test solutions company, is looking for a Services and Support Coordinator for their Nashua, NH location.
Responsibilities:
This Services and Support Coordinator position is for a key individual who will work at our facility in Nashua NH supporting both internal and external customer's experience with client solutions, processes, and services.
Works on administrative assignments with clearly defined objectives according to prescribed procedures and requests.
Enter, Maintain, and support data entry in various systems to support delivery operations.
Establish and maintain close communication with both internal organization and external customers to ensure optimal performance in support services and contractual obligations.
Communicates with customers for issue resolution and response.
Solves a broad range of service / support requests varying in scope and complexity.
Requirements:
Typically, minimum of 3 years relevant experience.
Solid working knowledge of Windows OS and MS Office applications including Outlook, Teams, and Excel.
Experience with database tracking and management systems.
Strong interpersonal skills to work with internal and external customers.
Strong attention to details, ability to multitask and organizational skills.
Will require understanding of general and technical aspects of various contract requirements and processes.
Need to be able to document processes and work instructions.
Ability work with reports and perform data analysis.
Must maintain the ability to work in a team environment and provide responsive customer service to team members even with constant interruptions.
Based on customer requirements, candidate must be able to pass a background check.
Education: Any
Note from the HM: It is not a customer service job.
This is to support our service people with all the back-end issues.
That is to maintain databases, track workflow, work with data/reports, track down internal orders, etc.
It is mostly internal company work, not customer service related.
There is some interaction with customers, but very little.
We also need someone that actually knows Excel, Teams (not just meetings), SharePoint, etc.
We are not asking for an expert/certified person, but some level of proficiency is needed.
We have a small test we give them with a spreadsheet.
Sort a column, locate a value, Highlight certain rows, delete certain rows, and they could not do any of it.