Job Description
As the Retail Services Experience Manager, you'll oversee the day-to-day leadership duties related to Geek Squad services within your micro-market of local Best Buy stores. You'll ensure stores are staffed efficiently so employees can deliver excellent customer experiences. You'll drive customer and employee engagement strategies for computer and cellphone repair as well as car electronics installations. You'll also be responsible for driving employee development and performance management.
What you'll do
What you'll do
- Manage the store's services business, overseeing repairs and car installations to maximize efficiency and provide excellent customer experiences
- Provide work direction, ongoing training, career development and performance management to your Geek Squat Agents and supervisors across the micro-market
- Analyze reporting and performance indicators, including customer satisfaction, turn time, productivity and revenue metrics to identify gaps and lead the team to improve results
- Coach and develop leaders and Geek Squad Agents to meet or exceed their role expectations and support their career goals
- Drive revenue and operating income growth by tailoring your leadership to each location's needs
Basic qualifications
- 2 years of experience as a supervisor or manager in business, military or related fields
- 2 years of experience in sales, customer service or consumer electronics repair
- 1 year of experience managing and reviewing operational expenses and revenue
Preferred qualifications
- Inventory control and/or technology repair experience
- Multi-
Numbers & Facts
| Location | Roanoke, Virginia |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Automotive Repair and Maintenanceunmatched
- Career Developmentunmatched
- Cellular Telephoneunmatched
- Coachingunmatched
- Consumer Electronicsunmatched
- Customer Experienceunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Electronicsunmatched
- Hardware Repairunmatched
- Inventory Managementunmatched
- Leadershipunmatched
- Metricsunmatched
- Militaryunmatched
- Operational Auditunmatched
- Operational Expenditure (OPEX)unmatched
- Operations Managementunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Managementunmatched
- Retailunmatched
- Retail Managementunmatched
- Salesunmatched
- Staff Developmentunmatched
- Team Lead/Managerunmatched
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