Services Partner Operations Program Manager

Apple

Austin, TX

JOB DETAILS
SKILLS
Analysis Skills, Apple, Application Programming Interface (API), Business Development, Business Growth, Business Operations, Communication Skills, Cross-Functional, Customer Support/Service, Detail Oriented, Distribution Channel, Ecosystems, Entertainment and Media, Finance, Financial Services, Functional Programming Languages, Matrix Management, Onboarding, Operational Audit, Operational Strategy, Operational Support, Operations Management, Operations Processes, Performance Metrics, Project/Program Management, Service Delivery, Spanish Language, Team Player, Technical Leadership, Technical Operations, Technical Support
LOCATION
Austin, TX
POSTED
12 days ago
**Weekly Hours:** 40 **Role Number:** 200670595-0157 **Summary** Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Americas partner delivering Apple Services to their customers. We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders. **Description** The Services Partner Operations Program Manager supports AMR Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment. **Minimum Qualifications** + Minimum of 3 years of experience in partner operations, technical program management, or a related field within a technology or services organization + Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams + Hands-on experience with technical integrations, API-based implementations, or back-end platform operations + Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs + Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews + A passion and curiosity for solving complex operational challenges + Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity **Preferred Qualifications** + 6 or more years of experience in partner operations, business development, or technical program management + Experience working within or alongside subscription-based services businesses + Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes + Ability to influence without authority across diverse, matrixed organizations + Exceptional attention to detail + Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies + Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering) + Spanish Language Proficiency

About the Company

A

Apple

We bring amazing people together to make amazing things happen.

We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.

About Apple

There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1976
WEBSITE
https://www.apple.com/jobs