Services Technical Specialist
Here at Spirax Sarco we offer the industry's most extensive range of products with services, coupled with practical industry application expertise. In short, we build solutions that set the benchmark for steam utilization worldwide.
Position Summary:
Installs, services, and repairs the entire range of SSI products including engineered package systems, pneumatic and electronic controls and instrumentation, mechanical pumps, traps, and ancillaries.
The Services Technical Specialist is a critical role within Spirax ‑ Sarco Steam Specialties , providing a unique and exciting opportunity to experience the full breadth of the Spirax ‑ Sarco product and solution portfolio while delivering high ‑ value field services focused on steam system performance, reliability, and energy efficiency.
This is expected to be able to travel regionally/nationally within the USA 65-70% of the time
You must be located near Chicago, IL or Central Valley, CA or Columbia, SC
Essential (Major) Job Functions
• Represent the company in the field on projects involving commissioning, startup, warranty repair, troubleshooting and installation of Spirax-Sarco portfolio of products.
• Perform site evaluation and audits to include steam trap surveys
• Provide detailed reports detailing work activities
• Interact with customers and internal personnel to include customer service, engineering, project management and sales in the execution of service projects.
• Responsibilities include travel preparation, gathering of tools and other resources, trap testing, hands on product work (field repair), generation of sketches and/or engineering calculations, problem solving, and report generation.
• Assists in the sales process by liaising with the sales team on potential opportunities.
• Attends training as required for safety and/or industry knowledge
• Identify improvements to processes and products and communicate back to Spirax-Sarco
• Identify potential opportunities for new work for follow up by sales
Other Job Functions
• Support the execution of Steam Trap Surveys as a primary responsibility.
• Perform related tasks such as system mapping, scooping, tagging, and wireless monitoring installations.
• Follow the Scheduler's guidance for planned field activities.
• Work together with the Scheduler to improve efficiency in field operations.
• Install, service, and repair the full range of SSI products.
• Service mechanical pumps, steam traps, and related ancillaries.
• Work on engineered package systems, pneumatic and electronic controls, and instrumentation.
• Coordinate activities to ensure effective use of time and field resources.
• Contribute to reliable, efficient, and safe delivery of all field service activities.
• Manage time effectively to provide needed reporting and documentation from assigned service activities
• Prioritize and actively seek resolution to scheduling conflicts and backlog consumption
• Communicate effectively with appropriate personnel needs that arise due to loading and backlog profile
• Actively communicate with sales when opportunities arise that could lead to additional sales activity
• Partner with salespeople to assist as able
Job Specifications
Education: High School Diploma/GED required; Vocational or technical degree preferred.
Experience: 1-3 years of relevant experience
Specialized Skills:
• Must possess and be able to maintain a valid driver's license with ability to operate a motor vehicle
• Above average knowledge of steam and fluid systems; above average knowledge of either mechanical, controls, or instrumentation products
• Able to communicate effectively in both written and verbal form
• Demonstrates reliability and resilience in frequent-travel roles
Certifications: None required
Working Conditions: Field Work
Percent Travel: >70%
Physical Demands*: Sitting: 25% Standing/Walking: 75% Lifting: >25 lbs.
About Us
Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then h