Servicio al Cliente Bilingüe

Join Boost Mobile

EchoStar is reimagining the future of connectivity. Our business scope encompasses satellite television services, live and on-demand programming, smart home installation services, and mobile phone plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes, and Sling TV.

Join Boost Mobile as we build the latest 5G network and lead the way in wireless innovation! Be part of a dynamic team in our state-of-the-art facilities in El Paso, where you will work with the latest wireless technology advancements, including our cutting-edge 5G network. This is your chance to work with some of the most advanced solutions in the industry and become an expert in the field. We offer professional growth opportunities, a competitive salary, and a comprehensive benefits package!

What do we offer?

• Professional growth: Opportunity is our best benefit! You will have the chance to advance two levels within your first year!
• Comprehensive benefits: Paid training, time off, and holidays. Health, dental, vision, and life insurance packages, with a Health Savings Account (HSA).
• Exclusive perks: Free DISH TV programming valued at $114.99 per month, plus discounts on Sling TV and Boost Mobile phone plans.
• Financial security: 401(k) plan with company contribution and an Employee Stock Purchase Plan (ESPP).
• Continuous education: Tuition reimbursement to support your professional development.

Job Duties and Responsibilities

Customer Service Representative:

$16.50/hour + $0.50 language differential, with the opportunity to increase salary to $18.15/hour within 60 to 90 days. No experience required. Entry-level candidates are welcome: we offer full-time paid training!

Hybrid work schedule:

• First 60 days: You will work exclusively from our headquarters in El Paso.
• After 60 days: The position will become hybrid, requiring you to come to the El Paso headquarters 3 to 4 days a week and work remotely 1 to 2 days a week.
• Note that the possibility of maintaining a hybrid schedule may vary based on business needs and your performance. You must be able to come to the El Paso headquarters as required.

What you will do:

• You will be the voice of the company to our customers, focusing on preventing future issues and promoting our services.
• You will maintain a solid knowledge of our wireless products, accessories, and tariff plans.
• You will respond accurately to customer inquiries about billing, devices, product features, troubleshooting, and hardware operation, achieving a resolution in one call.
• You will identify opportunities and provide feedback by evaluating call trends and/or diagnostic improvements, in order to offer a superior level of customer service, performance, and efficiency.
• You will become the best customer service advocate in the industry, interacting with a diverse consumer base to provide solutions to customer needs and technical problems.

Skills, Experience and Requirements

Skills and requirements:

• Customer Service: Effectively interact with customers, meet their needs, and provide assistance in a way that ensures a positive experience and fosters lasting relationships.
• Reliability: Consistently meet expectations, maintain reliability, and fulfill commitments to both customers and team members.
• Resilience: Maintain a positive attitude, adapt to changing circumstances, and quickly recover from challenging or stressful situations.
• Problem-solving: Identify, analyze, and resolve customer incidents or inquiries effectively and efficiently.
• Continuous development: The constant process of improving skills, knowledge, and capabilities to enhance performance and adapt to customer needs and industry trends.
• Multitasking: Efficiently manage multiple tasks, inquiries, or incidents simultaneously without compromising service quality.
• Requirements: Ability to communicate fluently with customers in both Spanish and English; high school diploma or GED; availability to work full-time on-site; flexibility to work shifts that may include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment assessment.
  • $2 additional per hour worked after 6:00 p.m.
  • $2 additional per hour worked on weekends.
  • These differentials are cumulative; this means that if you work both after 6:00 p.m. and on weekends, you will earn an additional $4 per hour for those shifts!

Our training program offers:

• Skill development, such as interpersonal skills, technical competencies, and specific company knowledge.
• Information about our growing wireless services business, as well as knowledge on how to make changes to plans, devices, and other account-specific data.
• Information about our customer service tools and how to use them appropriately to resolve incidents.
• Instructor-led courses to ensure knowledge retention and encourage participation as new content is covered.
• Practical learning through role-playing simulations, call observation, and telephone practice exercises.

Benefits:

From versatile health benefits to new professional opportunities, discover our offerings on our careers website.

Hiring is subject to successful completion of a pre-employment test, which includes a drug screening and an acceptable driving record. The indicated remuneration may reflect a combination of hourly wage rate and a salary differential by location.

The posting will remain active for a minimum of 3 days. The active posting will automatically extend in 3-day periods until the position is filled.

We pride ourselves on developing and promoting talent as an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will make accommodations to sincerely held religious beliefs of employees, unless doing so would impose an undue hardship and otherwise comply with applicable law. All qualified candidates who have records of arrests or convictions will be considered for employment in accordance with local, state, and federal laws. You have the option to strike out or remove any information that discloses your age, date of birth, or dates of schooling/graduation from your application documents, both before submission and throughout our selection process.

EchoStar will provide reasonable accommodations to otherwise qualified applicants or employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the company, pose a direct threat of substantial harm to others, or is not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar strives to make echostar.com and jobs.echostar.com accessible to users. Please contact leaves@dish.com if you wish to discuss the accessibility of our website or if you need assistance completing the application process. This contact information is exclusively for accommodation requests; do not use it to inquire about the status of applications. Click the links to access the following account statements: EEO Policy Statement, Pay Transparency, EEOC: Know Your Rights (English / Spanish)

Salary Ranges

Compensation: $16.50/Hour