Settlement Negotiator

Traditional Negotiator - Negotiations Department

DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.

Job Summary

The Traditional Negotiator at DebtBlue plays a critical role in helping individuals regain control of their financial future. This position is responsible for both negotiating settlements with creditors and engaging directly with clients seeking relief from overwhelming debt.

This role combines strong negotiation expertise with consultative client engagement. The specialist conducts financial consultations, guides clients through debt resolution solutions, and works with creditors, collection agencies, and law firms to secure favorable settlements.

Success in this role requires consultative sales ability, emotional intelligence, disciplined execution, and a commitment to delivering exceptional client experiences while achieving performance goals.

Key Responsibilities

• Negotiate with creditors, collection agencies, and attorney offices on behalf of our clients
• Effectively manage an open queue of accounts to consistently hit your monthly production expectation to meet department budgets
• Review clients account to determine funds necessary to complete settlement and payment of company fees in proper amount of time set forth by the department
• Manage the relationship between the Creditors and our business
• Calculate acceptable percentages for settlement according to guidelines set forth by department
• Maintain spreadsheet of all client settlements to track payments and letters
• Other duties as required to support department operations

Core Competencies

• Consultative Skills Ability to diagnose financial situations, build trust, and guide clients toward appropriate solutions.
• Emotional Intelligence & Empathy Ability to connect with individuals experiencing financial stress while maintaining professionalism and compassion.
• Communication & Influence Clear, confident communication that helps clients understand and commit to solutions.
• Discipline & Execution Strong personal accountability for activity levels, pipeline management, script compliance and results.
• Adaptability & Continuous Learning Open to coaching, feedback, and continuous improvement.

Required Qualifications:

• High school diploma or GED (preferred)
• 3+ years' experience in a customer service, collections, or negotiation role (required)
• Effective communication skills (verbal and written)
• A high degree of initiative with the ability to meet and exceed monthly goals
• Able to prioritize and meet deadlines with little to no supervision
• Ability to pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations
• Strong math skills
• Proficiency in Microsoft Office, SharePoint and client service software, database, and tools
• Bilingual (Spanish) is a plus

Key Behaviors Aligned with DebtBlue Values

• Growth Mindset Relentlessly pursue improvement and commit to becoming your best self. Your mindset determines your ceiling.
• Empathy Listen first, act with compassion, and treat every person with dignity and understanding-because dignity is not negotiable.
• Empowering Help clients overcome adversity by guiding them toward solutions that restore confidence and financial control.
• Ownership Own the outcome in every interaction. Practice disciplined accountability-no excuses, just results.
• Focus Play the next play. Execute with precision and win through attention to detail.
• Integrity Protect the standard by doing the right thing-always, especially when no one is watching.

Traditional Negotiator's embody DebtBlue's mission to fight for people overwhelmed by debt-negotiating relentlessly, advocating with empathy, and delivering real peace of mind to secure financial independence one client at a time.

Equal Opportunity Employer

DebtBlue, LLC is proud to be an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.