Analysis Skills, Call Monitoring, Communication Skills, English Language, Leadership, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Problem Solving Skills, Schedule Development, Workforce Management
Directly responsible for monitoring phone calls and emails for our current workforce to ensure optimal staffing maintained throughout the day.
Responsibilities:
- Receiving phone calls from associates who are unable to fulfill their scheduled shifts and communicate the absences to appropriate department.
- Coordinate the covering of shifts left open due to associate absences by contacting associates who may be available to work, and adding shifts to the schedule in UKG.
- Perform the day-of timekeeping functions for all departments by processing timecards, entering missing punches, comments, and paycodes.
- Maintaining the schedules on the day-of, adjusting shifts, transferring associates between locations, and solving scheduling issues.
- Communicate trends in guest demand, associate absences, and/or schedule changes to the Scheduling Team for adjustments in future schedules.
- Coordinate the resolution of associate scheduling concerns by directing the associate to the appropriate scheduler, leadership team, or resolving the concern themselves.
Qualifications:
- Must be 18 years of age.
- Must be able to work outside in variety of weather conditions.
- Must have a working knowledge of Microsoft Excel, Word, PowerPoint.
- Must have the ability to stand, sit and walk for long periods of time.
- Must be able to speak fluent English and must be able to communicate effectively, including the ability to read, speakd and write in English.
- Must possess good analytical and problem solving skills.
- Must be able to work flexible hours, including nights, weekends and holidays.
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Six Flags Entertainment Corporation