SFS Representative (78839)

Job Description

Iona University seeks an SFS Representative who will, under the direction of the Associate Director of Student Financial Services:

• Greet and assist students, parents, and visitors to the SFS office, addressing inquiries related to registration, billing, payments, and Financial Aid. Provide front-line support while assisting the SFS team with day-to-day operations.
• Process cash/check payments and accurately post them to student accounts. This involves determining the amount owed by first analyzing the student account.
• Identifies payment types, including external scholarships, and collaborates with Financial Aid Counselors to ensure proper awarding and posting.
• Performs daily reconciliation to ensure all payments are accurately recorded.
• Respond to general student account and financial aid inquiries by retrieving information from various government and other financial institution websites. Help students navigate various websites as they apply for loans and grants, sign up for payment plans or complete entrance or exit interviews etc. Counsel students on account balances and payment options.
• Address flow of students to the appropriate SFS personnel.
• Respond to call center referrals/logs, as assigned.
• Manage the SFS mailbox and respond to emails daily.
• Maintain the online appointment system.
• Manage inventory of supplies and order when needed.
• Handle all invoices/check requests and load them to AvidXchange system for payment.
• Assist with outreach projects, mailings, office filing and special projects.
• Participate in recruitment and retention functions (new student orientations, registration nights, accepted student days, open house, move-in day etc.) This includes weekend and evening events.

Required Experience

• Associate's degree required; bachelor's degree preferred
• One to two years' customer service experience, preferably in a higher education environment
• Friendly and helpful attitude
• Ability to work with a diverse group of students and parents
• Ability to work independently and with a team
• Strong attention to detail
• Comfortable working with numbers and numerical data
• Knowledge of Microsoft Word, Excel, and Outlook

Visa sponsorship is not available for this position.

About Iona/EEO Statement:

Founded in 1940, Iona University is a private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona is a growing, highly accredited institution located just 20 miles north of Midtown Manhattan, with campuses in New Rochelle, Bronxville, and a new location in County Mayo, Ireland. With over 4,000 students, Iona offers small classes, engaged faculty, and a wide range of programs across the School of Arts & Science, the LaPenta School of Business (AACSB‑accredited), the NewYork‑Presbyterian Iona School of Nursing & Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation.

Recognized by The Princeton Review, The Wall Street Journal, Forbes, and U.S. News & World Report, Iona is nationally ranked for academic quality, social mobility, and long‑term return on investment. The University's continued growth and rising reputation reflect its commitment to academic excellence, innovation, service, and opportunity.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all employees and applicants for employment. Iona is an equal opportunity employer. All qualified applicants will be considered free from discrimination based on any legally protected characteristic under applicable federal, state, or local laws. Iona University encourages applications from qualified candidates of all backgrounds.