Job Title: SGS-Service Center Representative
Location: Remote
Duration: 3 Months (90 DAYS)
SHIFT: 8am-4:30pm EST and 10:30am -7pm EST
Requirements:
Claims and Customer service is priority for experience, Spanish speaking will be a plus, not mandatory
ALL CANDIDATES MUST BE ABLE TO WORK A SET SHIFT: 8am-4:30pm EST and 10:30am -7pm EST
Duration 90 day, with the option for extension
Location – Remote
Requirements:
**PRE-SCREENING QUESTIONS MUST BE ON RESUME**
· This position is a Call center experience with preferably Claims and Customer service, please advise experience with both:
· Are you able to answer and make calls as required?
· How do you handle high call volumes while maintaining quality service?
· Please describe your proficiency with MS Suite and writing emails?
· Do you meet the SGS Minimum IT Requirement to work from home?
· Are you capable of setting up computer equipment with instructions?
· Do you have any issues being on camera during training and team meetings?
· What makes you a strong fit for this call center role?
Description:
The Service Center Representative processes medical claims and communicates with providers about the claims process. The position is responsible for daily claims management and is recognized as a general technical expert in the health benefits program.
The Service Center Representative expedites the claims process and provides detailed claim notes on all calls; as well as resolves issues and directs calls to an appropriate escalation path as needed. Job Description Essential Functions Duties and Responsibilities Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims process and servicing processes.
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates members and providers on client requirements and benefit plans documenting all required details of the call in a concise professional manner. Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler. Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed. Attendance during scheduled work hours is required.
Education High School diploma or GED required. College courses preferred. Experience One (1) year of customer service and claims experience or an equivalent combination of education and experience is required. Inbound call center experience preferred.