Accounting, Computer Skills, Customer Support/Service, Detail Oriented, Diversity, Exceeded Sales Goal, Loans, Maintenance Services, Microsoft Office, Mortgage, Procedure Development, Product Pricing, Product Support, QoS (Quality of Service), Regulations, Returns Processing, Team Lead/Manager, Team Player, Time Management, Underwriting
Description
Provide members with a high level of support services support in a friendly, efficient and timely manner. Support the handling of products and services offered to our members. Assist the Deposit Services department in achieving service goals.
Here’s what you can expect from the job and what you need to be successful:
What You’ll Do :
- Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
- Duties include releasing Remote Deposit Capture deposits, processing share draft returns, processing Fed Returns, encoding error disputes, Pega service requests, processing member affidavits, Accounting adjustments, and assisting with creating procedures.
- Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
- Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
- Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Provide support, service, and research for members and other departments within DCU.
- Answer incoming Hunt Line(s) calls in a professional manner
- Perform all job-related duties and participate in various team projects as assigned by the Deposit Services Manager or Team Leader.
- Cross-train within Deposit Services Department to assist other teams as needed.
Essential Skills:
- Prior financial institution experience preferred
- Prior customer service experience
- Strong PC Skills with an emphasis on Microsoft Office
Location:Marlboro, MA
Target Compensation: $20.50 - $22.60 per hour
Schedule: Monday -Friday 8a-5p (40 hours)
Who We Are:
What makes First Tech different? Click here to learn more!
Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.
Employees are eligible for:
- Traditional medical, dental, and vision coverage
- Generous 401(k) match
- Paid Time Off: - You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
- Paid federal holidays
- Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria
Employment Statements:
First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to
recruiters@firsttechfed.com
and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address First Tech is not currently offering Visa transfer/ sponsorship for this position.
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First Technology Federal Credit Union