Shared IT Support Technician

The Mendon-Upton Regional School District is dedicated to fostering a nurturing and inclusive learning community that empowers all students to reach their full potential. Grounded in our core values of collaboration, authentic learning, student agency, and equity, we strive to provide a comprehensive and rigorous education that prepares students for success in an ever-changing world.

As a staff member in the Mendon-Upton Regional School District, you will play a pivotal role in shaping the academic and personal growth of our students. The ideal candidate will embrace our district''s values and priorities, fostering a supportive and inclusive classroom environment where all students feel valued, respected, and challenged to achieve their highest potential.

In our district, we believe all learners thrive when:

• -We establish a culture of inquiry, exploration, reflection, and growth
• -Learners engage in active, meaningful, and authentic experiences
• -Learning experiences honor their identities, interests, strengths, and goals
• -Students, families, educators, and the larger community collaborate as partners in learning
• -A safe, supportive and inclusive environment exists, where each learner feels known, valued, and celebrated

Join our team and help us fulfill our mission of empowering every learner to thrive. If you are passionate about education, equity, and making a difference in the lives of students, we invite you to apply.

The Shared IT Support Technician is responsible for daily network operations as well as some end-user technical support. This position is a district-level position serving all schools in the Mendon Upton Regional School District, their administrative offices, and the Superintendent's office. This position also provides part-time support for the Town of Upton, MA. A shared working schedule between the town and the school department will be shared upon hire.

DUTIES Duties include, but are not limited to:

• -Supports the use of technology in district classrooms/offices and town offices by providing direct support to teachers, administrators, and other personnel.
• -Assists in the design, development, documentation, analysis, creation, implementation, testing, or modification of networks and related hardware.
• -Monitors usage and daily operations of the network to ensure security of data, peak performance, and appropriate access privileges.
• -Oversees the day-to-day operation of computer networks, including hardware/software support, training, and special projects.
• -Plans, designs, implements, and documents the data connectivity for local area network (LAN) and wide area network (WAN), and wireless network systems.
• -Coordinates with the Director of Technology on special projects, including network-related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance, and problem-solving.
• -Installs, supports, and maintains both physical and virtual network servers and appliances, and Storage Area Network (SAN), individual desktops, routers, switches, firewalls, access points, printers, and other network-related and/or capable devices.
• -Installs and/or oversees the installation and operation of workstations, including, but not limited to, desktop computers, laptop computers, and tablet devices, connected to the district network.
• -Supports the district's implementation of student computing devices and related software.
• -Supports the town's implementation of computing devices in all town departments.
• -Other duties, as assigned.

QUALIFICATIONS To be considered qualified for this position, candidates must have the following:

• -A Bachelor''s Degree from an accredited institution in Computer Science, or a related field, is preferred.
• -A minimum of at least five years of successful hands-on network/computer/server support experience in a Massachusetts K-12 school district is preferred.
• -Preferred certifications (any of the following): CompTIA A+ and Network +, MCSE and MCSA, ACMT, ACHD, Apple Certified Associate, HP Networking Certified Network Admin.
• -Working knowledge of Apple and PC operating systems, Windows Desktop/Windows Server, VMware, HP Networking Operating systems, Active Directory, DNS, DHCP, Aruba wireless networking (Aruba Central).
• -Strong understanding of Apple iOS and App management. Experience with JAMF MDM preferred.
• -Experience with Town and School-specific applications, including but not limited to: VADAR, IVEE ERP, IMC, Follett Library Software, Google Workspace for Education, Microsoft Office 365, and others.
• -Ability to work independently in a fast-paced environment, juggling many tasks and requests across a large user base, and to organize, prioritize, and complete a large volume of varying requests by a multitude of users.
• -A desire to learn new technologies and a willingness to apply problem-solving and troubleshooting methodologies, and the ability to recognize and identify trends and develop solutions to avoid recurring issues;
• -Ability to interact daily with users at varying technical competency levels and mentor technicians.
• -Be physically able to perform tasks, including safely lifting heavy equipment, boxes, and other materials.
• -Ability to travel in a personal vehicle between multiple sites during the day as needed.
• -Such alternatives to the above qualifications as the Superintendent, Town Manager, or Director of Technology may find appropriate.