Shared Service Associate

Assist the casino with daily operations. Responsible for providing outstanding guest service to WCR internal/external guests.   Responsible for various work throughout the different departments. Occasionally performs a variety of guest service functions, while exchanging currency for coin, check cashing, and verification, cashing in chips, making players club cards and redeeming club benefits.

 

JOB DUTIES:    

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

1.      Work in various department as needed.

2.      Create a courteous, friendly, and professional work environment.

3.      Ensure compliance with safety and sanitation standards.

4.      Assist guest with all questions and reasonable requests.

5.      Ensure a high level of customer service is maintained at all times.

6.      May handle cash and perform cash handling duties/able to reconcile a till after each shift.

7.      Must attend all meetings and/or trainings as directed by management.

8.      Read, understand and adhere to Winnebago Gaming Compact and Winnebago Tribal Gaming Code and Rules and Regulations.

9.      Always performs duties in a positive and professional manner.

10.  Perform other duties as assigned.

·         Must be a key employee in good standing.

·         Must have a high school diploma or G.E.D.

·         No theft or stealing convictions.

·         Must be able to obtain a Key license with WGC

·         Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, as well as obtain and maintain a gaming license.

·         Work is generally performed in the Casino area with exposure to heat, cold, exposure to secondhand smoke and a high noise level. 

·         Extended hours and irregular shifts may be required along with Holidays and/or weekends.

Possesses authority needed to accomplish above.

 

·    None

 

1.      Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

2.      Must occasionally lift and/or move up to 50 pounds.

3.      Must have a telephone.

4.      Must be able to stand and walk for long periods of time.

5.      Must be able to interact successfully with associates and guests.

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand for long periods of time; use hand to finger, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and taste or smell.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.