Shared Service Front Office Specialist (HR Shared Services) Job ID 514175 Posted since 16-Jul-2026 Organization Global Business Services Field of work People & Organization Company Siemens Corporation Experience level Mid-level Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Orlando - Florida - United States of America Shared Service Front Office Specialist (HR Shared Services)Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! In this role you will work a hybrid work model out of Orlando, FL.Role SummaryWe are seeking a Shared Service Front Office Specialist to join our HR Shared Services team. This is a front-line resolution expert role at the center of HR operations, responsible for managing complex inquiries and escalations across global service lines, including HR Administration, AskHR, Organizational Administration (ORS), Travel & Expense (T&E), Payroll and Reporting.In this role, you will leverage H2R expertise, analytical thinking, and systems knowledge to diagnose issues, assess impacts, and coordinate resolutions across P&O, Payroll, Finance, DPS, and external partners. You will act as a key connector across functions, ensuring seamless, consistent, and high-quality service delivery.You will also serve as a trusted partner to P&O and business stakeholders, building strong relationships, understanding priorities, and delivering proactive, solution-oriented support that enables both business and people outcomes.Additionally, this role plays a critical part in driving continuous improvement, using data and process insights to reduce recurring issues, enhance service quality, and improve operational efficiency. You will contribute to knowledge management and support strategic initiatives such as system implementations, process transformations, and M&A integration activities.You'll make a difference by:HR Operations & Service DeliveryManaging and resolving complex, end-to-end cases across global service lines Prioritizing workload based on urgency, impact, and risk to ensure timely resolution and service excellence.Handling employee inquiries professionally, including complex or sensitive situations, ensuring clear communication and strong stakeholder confidence.Operating effectively across global regions and time zones while maintaining service consistency.Data Analysis & QualityAnalyzing data to validate, compare, and support decision-making.Conducting root cause analysis on new and recurring issues and implement corrective actions to prevent reoccurrence.Systems & Technical ExpertiseUnderstanding Workday configuration, logic, dependencies, and system impacts.Analyzing system changes and identify potential downstream implications across integrated platforms.Process ImprovementIdentifying repeat issues, gaps in knowledge, and inefficiencies, and independently lead continuous improvement initiatives.Project Management & Data MigrationCoordinating cross-functional activities for projects, including M&A and system migration initiatives.Ensuring alignment of activities across teams and timely delivery of project milestones.Stakeholder & Escalation ManagementManaging complex escalations, collaborating with P&O, Payroll, Finance, DPS, and external partnersPartnering effectively with P&O and business stakeholders to deliver solutions aligned with both global standards and local requirements.Presenting insights and recommendations clearly to non-technical stakeholders.Influencing decisions and drive outcomes without direct authority.Change & Capability DevelopmentSupporting change management and adoption of new tools, systems, and processes through training, coaching, and informal guidance.Coaching peers or back-office teams to close capability gaps and improve performance.Promoting adoption of global standards while identifying and addressing local process gaps.Risk & GovernanceIdentifying operational risks and escalate appropriately with recommended mitigation strategies.Ensuring compliance with global P&O standards while recognizing local regulatory variations.You'll win us over by having the following qualifications:Basic Qualifications3-6+ years in HR Shared Services, HR Operations, or HR systems support Proven experience managing complex HR cases and cross-functional escalationsIntermediate to Advanced Excel skills (pivot tables, lookups, formulas) Working knowledge of HR systems Independent problem-solver with critical thinking skills Experience with stakeholder management and influencing High attention to detail with strong ownership and accountabilityProficient in English both written and verbalAuthorized to work in the United States without sponsorship now and in the futurePreferred Qualifications:Experience working in global HR environments across multiple regions Knowledge of Workday and HR systems ecosystems Strong understanding of data quality and end-to-end process flowsAbility to communicate and simplify complex topics for diverse audiencesAbout Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Equity and Inclusion in our Diverse Global Workforce:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. #LI-JS#LI-Hybrid You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.htmlThe pay range for this position is $66,973 - $114,811 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay TransparencySiemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Job ID 514175 Posted since 16-Jul-2026 Organization Global Business Services Field of work People & Organization Company Siemens Corporation Experience level Mid-level Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Orlando - Florida - United States of America Shared Service Front Office Specialist (HR Shared Services)Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Transform the everyday with us! In this role you will work a hybrid work model out of Orlando, FL.Role SummaryWe are seeking a Shared Service Front Office Specialist to join our HR Shared Services team. This is a front-line resolution expert role at the center of HR operations, responsible for managing complex inquiries and escalations across global service lines, including HR Administration, AskHR, Organizational Administration (ORS), Travel & Expense (T&E), Payroll and Reporting.In this role, you will leverage H2R expertise, analytical thinking, and systems knowledge to diagnose issues, assess impacts, and coordinate resolutions across P&O, Payroll, Finance, DPS, and external partners. You will act as a key connector across functions, ensuring seamless, consistent, and high-quality service delivery.You will also serve as a trusted partner to P&O and business stakeholders, building strong relationships, understanding priorities, and delivering proactive, solution-oriented support that enables both business and people outcomes.Additionally, this role plays a critical part in driving continuous improvement, using data and process insights to reduce recurring issues, enhance service quality, and improve operational efficiency. You will contribute to knowledge management and support strategic initiatives such as system implementations, process transformations, and M&A integration activities.You'll make a difference by:HR Operations & Service DeliveryManaging and resolving complex, end-to-end cases across global service lines Prioritizing workload based on urgency, impact, and risk to ensure timely resolution and service excellence.Handling employee inquiries professionally, including complex or sensitive situations, ensuring clear communication and strong stakeholder confidence.Operating effectively across global regions and time zones while maintaining service consistency.Data Analysis & QualityAnalyzing data to validate, compare, and support decision-making.Conducting root cause analysis on new and recurring issues and implement corrective actions to prevent reoccurrence.Systems & Technical ExpertiseUnderstanding Workday configuration, logic, dependencies, and system impacts.Analyzing system changes and identify potential downstream implications across integrated platforms.Process ImprovementIdentifying repeat issues, gaps in knowledge, and inefficiencies, and independently lead continuous improvement initiatives.Project Management & Data MigrationCoordinating cross-functional activities for projects, including M&A and system migration initiatives.Ensuring alignment of activities across teams and timely delivery of project milestones.Stakeholder & Escalation ManagementManaging complex escalations, collaborating with P&O, Payroll, Finance, DPS, and external partnersPartnering effectively with P&O and business stakeholders to deliver solutions aligned with both global standards and local requirements.Presenting insights and recommendations clearly to non-technical stakeholders.Influencing decisions and drive outcomes without direct authority.Change & Capability DevelopmentSupporting change management and adoption of new tools, systems, and processes through training, coaching, and informal guidance.Coaching peers or back-office teams to close capability gaps and improve performance.Promoting adoption of global standards while identifying and addressing local process gaps.Risk & GovernanceIdentifying operational risks and escalate appropriately with recommended mitigation strategies.Ensuring compliance with global P&O standards while recognizing local regulatory variations.You'll win us over by having the following qualifications:Basic Qualifications3-6+ years in HR Shared Services, HR Operations, or HR systems support Proven experience managing complex HR cases and cross-functional escalationsIntermediate to Advanced Excel skills (pivot tables, lookups, formulas) Working knowledge of HR systems Independent problem-solver with critical thinking skills Experience with stakeholder management and influencing High attention to detail with strong ownership and accountabilityProficient in English both written and verbalAuthorized to work in the United States without sponsorship now and in the futurePreferred Qualifications:Experience working in global HR environments across multiple regions Knowledge of Workday and HR systems ecosystems Strong understanding of data quality and end-to-end process flowsAbility to communicate and simplify complex topics for diverse audiencesAbout Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Equity and Inclusion in our Diverse Global Workforce:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. #LI-JS#LI-Hybrid You'll Benefit FromSiemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.htmlThe pay range for this position is $66,973 - $114,811 annually with a target incentive of 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity StatementSiemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the LawApplicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay TransparencySiemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.