Administrative Skills, Automotive Repair and Maintenance, Broadband, Car Rentals, Consulting, Customer Escalations, Customer Support/Service, DSL (Digital Subscriber Line), Detail Oriented, Email Technology, Facilities and Maintenance, Fleet Management, Government Organizations, Green Transportation, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Rentals, Repair Orders, Team Building, Team Lead/Manager, Test Tools, Time Management, Truck Driver, Vehicle Fleets, Work From Home
Overview
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Shared Services Representative!
The Shared Services Representative for our National Service Department will primarily be responsible for ensuring timely follow up on maintenance replacement rentals and roadside related services, while communicating client approval of repairs to maintenance facilities. The Shared Services Representative will also assist with various tasks, projects, and reports related to managing vehicle recalls, historical repair orders, and manufacturer claims.
This is a full-time, work from home position, that will allow you to work 100% from your home residence in the Kansas City Metropolitan area. Our National Service Department operates between the hours of Monday through Friday 5a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. Schedules are based on current business needs and will require working full-time, 40 hours per week.
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts, and more!
The pay range for this position is $17.36 - $18.61 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business of organizational needs.
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.
Responsibilities
Responsibilities include:
- Monitor the advancement of live jobs by conducting follow ups to vendor partners, clients, and maintenance repair facilities in a timely manner
- Communicate status of live jobs and vehicles out of service at repair facilities by noting internal system and emailing or calling clients
- Identify and escalate customer service opportunities related to roadside assistance or delays in repairs
- Extend replacement rentals to accommodate alternate transportation for fleet drivers
- Consult with, and make recommendations to, clients regarding vehicle repair service progression
- Relay repair approvals to repair facilities on behalf of the client
Equal Opportunity Employer/Disability/Veterans #LI-REMOTE
Qualifications
Minimum Qualifications:
- Must be 18 years of age or older
- Must live in the Kansas City Metropolitan area or surrounding Missouri or Kansas counties
- Must live in the state of Missouri or Kansas
One (1) year of Customer Service experience
One (1) year of administrative support experience
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work from home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
- Executing
- Customer Service
- Detail Oriented
- Analyzing
- Communication
- Flexibility
Work From Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
E
Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com