Job Title: SharePoint Admin with Microsoft 365 Collaboration Experience

Preferred Location: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Secondary Location - Plano, TX and Reston, VA

Employment Type: Permanent

Duration: Full-time

Pay: $100k/yr

About:

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is 'Great Place to Work® CertifiedTM' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.

Job Description:

Our client is seeking a SharePoint Admin with Microsoft 365 Collaboration experience to support the daily operations, stability, and continuous improvement of enterprise collaboration platforms. This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high-quality user experience.

Responsibilities:

This role is responsible for providing advanced operational support, incident management, troubleshooting, and platform monitoring across Microsoft 365 services. The engineer will work closely with support teams, infrastructure partners, and business stakeholders to maintain platform health, resolve complex issues, and ensure a high quality user experience.

The ideal candidate will have hands on experience supporting Microsoft 365 collaboration technologies in a large enterprise environment and possess a strong operational mindset focused on service reliability, automation, and process improvement. Responsibilities include managing escalations, performing root cause analysis, supporting production changes, maintaining operational documentation, and contributing to service stability and performance initiatives.

Requirements/Qualifications:

• 2+ years of Microsoft 365 engineering experience

• Strong experience supporting Microsoft 365 collaboration platforms, including Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and Office applications

• Experience providing L3 operational support in a large scale enterprise environment

• Solid understanding of incident management, problem management, and service request processes

• Hands on experience with ServiceNow or similar ITSM/ticketing platforms

• Ability to perform root cause analysis and drive issues through to resolution

• Experience monitoring platform health, performance metrics, and operational dashboards

• Knowledge of enterprise monitoring and alerting tools

• Strong troubleshooting skills across Microsoft 365 collaboration services

• Experience supporting production deployments, changes, and release activities

• Ability to create and maintain technical documentation, knowledge articles, and operational procedures

• Strong analytical skills with experience identifying trends and producing operational reports

• Excellent verbal and written communication skills

• Ability to collaborate effectively with cross functional technical and business teams

• Process improvement and automation mindset

• Strong ownership, accountability, and attention to detail

Desired Skillset:

Relevant certifications are helpful, such as:

• Microsoft 365 Certified: Administrator or Collaboration related certifications
• ITIL Foundation
• AWS Cloud Practitioner or AWS Associate level certification
• Experience supporting enterprise collaboration environments is strongly preferred
• ITIL Foundation

Education:

Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field

Must have Skills:

• Analytical Thinking

• Communication

• Detail-oriented

• Incident Management

• Problem Management

• ServiceNow

Benefits:

We have various coverages and additional benefits, may applicable to this job position:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.