SharePoint Analyst

We are currently seeking a SharePoint Analyst who owns the development and advancement of the Call Center Level 2 SharePoint intranet and knowledge base PowerApps by designing and maintaining the site structure, coordinating requirements and timelines with partners, and organizing content and permissions. Ensures Level 2 staff can quickly access accurate, current, searchable knowledge and supporting scripts while handling calls.

Job Duties

• Site design, structure, and user experience
  • Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
  • Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
  • Maintains an inventory of pages and sections.
• Content management and readiness coordination
  • Coordinates content intake and population across contributors.
  • Ensures content is organized, findable, and formatted for efficient use during live calls.
  • Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps
  • Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
  • Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
  • Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking
  • Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
  • Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness
  • Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
  • Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
• Progress communication and documentation
  • Produces walkthrough materials and recordings to support review and onboarding.
  • Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

Qualifications

• Bachelor's Degree.
• 6 years of relevant experience.
• An equivalent combination of advanced education, training, and experience will be considered.

Hourly Rate Range: $55.00 - $70.00

Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent.

Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)